Chennai, Tamil Nadu, India
Information Technology
Full-Time
NeoXam
Overview
Job Title: IT Support Engineer
Location: Noida, India (Hybrid)
Department: IT
Employment Type: Full-time
About The Role
We are looking for a skilled and service-oriented IT Support Engineer to join our IT team in Noida. The ideal candidate will provide technical support to end-users, manage identity and endpoint tools, and ensure the smooth operation of workplace systems and services, with a strong focus on quality of service, user satisfaction, and collaboration.
Key Responsibilities
Location: Noida, India (Hybrid)
Department: IT
Employment Type: Full-time
About The Role
We are looking for a skilled and service-oriented IT Support Engineer to join our IT team in Noida. The ideal candidate will provide technical support to end-users, manage identity and endpoint tools, and ensure the smooth operation of workplace systems and services, with a strong focus on quality of service, user satisfaction, and collaboration.
Key Responsibilities
- Provide first and second-level end-user support (hardware, software, connectivity)
- Manage and troubleshoot devices running Windows 10/11 and macOS
- Administer and support Active Directory, Microsoft Entra ID, Intune, and Office 365
- Support Microsoft 365 applications: Outlook, Word, Excel, PowerPoint, SharePoint, OneDrive, OneNote, Teams
- Work with Entra ID for device join/hybrid join issues, user/device group membership, and role-based access control (RBAC).
- Manage mailbox permissions, shared mailboxes, distribution lists, resource mailboxes, and email flow issues.
- Assist with user provisioning and deprovisioning, including Azure AD-based user identity management.
- Enroll, configure, and support mobile devices (Android/iOS) using Intune and Jamf
- Handle support tickets via Jira, ensuring timely resolution and communication
- Troubleshoot basic network issues (TCP/IP, DNS, DHCP, Wi-Fi)
- Support and maintain printers and printing services
- Manage video conferencing rooms and equipment (Teams/Cisco RoomBar, Yealink)
- Deliver high-quality and responsive support to VIP and Executive users
- Maintain up-to-date technical documentation and contribute to internal knowledge base
- At least 3 years of experience in an IT Support or Desktop Support role
- Solid knowledge of Microsoft Entra ID (Azure AD), Intune, and Office 365
- Comfortable supporting Windows and macOS platforms
- Experience with mobile devices and MDM tools
- Familiarity with basic networking concepts and troubleshooting
- Working knowledge of ticketing tools (Jira preferred)
- Fluent in spoken and written English
- Customer-oriented mindset: You enjoy helping people and delivering a positive user experience
- Problem-solving approach: You analyze issues methodically and propose effective, lasting solutions
- Strong communication: You can explain technical issues in clear, simple terms to non-technical users
- Adaptability: You stay calm and effective in a fast-paced or changing environment
- Autonomy and ownership: You take initiative, follow through on issues, and escalate when needed
- Team spirit: You collaborate constructively with peers and contribute to a positive team culture
- Attention to detail: You follow processes and keep clear records of your work
- Bachelor’s degree in IT, Computer Science, or related field
- Certifications such as MS-900, SC-900, or MD-102 are a plus
- Experience in multinational or tech-driven environments is appreciated
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