IT Support Engineer - Noida

Job Title: IT Support Engineer
Location: Noida, India (Hybrid)
Department: IT
Employment Type: Full-time

About the Role

We are looking for a skilled and service-oriented IT Support Engineer to join our IT team in Noida. The ideal candidate will provide technical support to end-users, manage identity and endpoint tools, and ensure the smooth operation of workplace systems and services, with a strong focus on quality of service, user satisfaction, and collaboration.

Key Responsibilities

• Provide first and second-level end-user support (hardware, software, connectivity)
• Manage and troubleshoot devices running Windows 10/11 and macOS
• Administer and support Active Directory, Microsoft Entra ID, Intune, and Office 365
• Support Microsoft 365 applications: Outlook, Word, Excel, PowerPoint, SharePoint, OneDrive, OneNote, Teams
• Work with Entra ID for device join/hybrid join issues, user/device group membership, and role-based access control (RBAC).
• Manage mailbox permissions, shared mailboxes, distribution lists, resource mailboxes, and email flow issues.
• Assist with user provisioning and deprovisioning, including Azure AD-based user identity management.
• Enroll, configure, and support mobile devices (Android/iOS) using Intune and Jamf
• Handle support tickets via Jira, ensuring timely resolution and communication
• Troubleshoot basic network issues (TCP/IP, DNS, DHCP, Wi-Fi)
• Support and maintain printers and printing services
• Manage video conferencing rooms and equipment (Teams/Cisco RoomBar, Yealink)
• Deliver high-quality and responsive support to VIP and Executive users
• Maintain up-to-date technical documentation and contribute to internal knowledge base

Technical Requirements

• At least 3 years of experience in an IT Support or Desktop Support role
• Solid knowledge of Microsoft Entra ID (Azure AD), Intune, and Office 365
• Comfortable supporting Windows and macOS platforms
• Experience with mobile devices and MDM tools
• Familiarity with basic networking concepts and troubleshooting
• Working knowledge of ticketing tools (Jira preferred)
• Fluent in spoken and written English

Soft Skills

• Customer-oriented mindset: You enjoy helping people and delivering a positive user experience
• Problem-solving approach: You analyze issues methodically and propose effective, lasting solutions
• Strong communication: You can explain technical issues in clear, simple terms to non-technical users
• Adaptability: You stay calm and effective in a fast-paced or changing environment
• Autonomy and ownership: You take initiative, follow through on issues, and escalate when needed
• Team spirit: You collaborate constructively with peers and contribute to a positive team culture
• Attention to detail: You follow processes and keep clear records of your work

Preferred Qualifications

• Bachelor’s degree in IT, Computer Science, or related field
• Certifications such as MS-900, SC-900, or MD-102 are a plus
• Experience in multinational or tech-driven environments is appreciated

If you are passionate about IT support and want to grow in a collaborative, international environment, we’d love to hear from you!