IT Support Engineer

About Us:

NK Securities Research is a leading financial firm that leverages cutting-edge technology and sophisticated algorithms to trade the financial markets. Founded in 2011, we have gained invaluable experience in the field of High-Frequency Trading (HFT) across different asset classes.

Role Overview:

We are looking for a motivated and detail-oriented individual to join our team as a Remote Hands / Junior IT Support Engineer. In this role, you will assist with basic IT infrastructure tasks like connecting cables, rebooting servers, providing any desk, hardware setups, and troubleshooting issues with remote engineers, moving in/out servers, physical inspection of hardware issues in the setup, OS installation, BIOS setup and basic hardware troubleshooting.

Key Responsibilities:

• Provide remote hands assistance for IT equipment in data centers (e.g., rebooting servers, checking cables, configuring network settings, providing console, kvm or anydesk).
• Help with basic hardware installations (racking servers, replacing hard drives, managing cables).
• Assist senior engineers with troubleshooting network and power issues.
• Perform equipment checks and report any malfunctions.
• Follow step-by-step guides to configure, test, and maintain devices.
• Keep accurate records of work done in ticketing systems.
• Ensure proper safety and security procedures are followed in data centers.
• Monitor Data Centre Health using graphana/prometheus/in-house tools

Requirements:

• Basic understanding of computer hardware, cabling, or IT support.
• Comfortable working with servers, routers, and cables (no prior experience required, but a plus).
• Ability to follow instructions carefully and ask questions when unsure.
• Good problem-solving skills and attention to detail.
• Willingness to learn and take on new tasks.
• Basic familiarity with Windows/Linux (helpful but not required).

Working Conditions:

• Mostly onsite work with stay in the data center during night.
• May involve on-call shifts for urgent support 24/7(during emergency support requirements).
• Moving of heavy servers & other hardwares (in/out)