IT Support Engineer

Overview

Job Summary:

The IT Support Specialist is responsible for providing timely and efficient technical support to employees, ensuring that all IT-related issues are resolved in a professional and customer-focused manner. This role involves resolving IT support requests, diagnosing computer system problems, and assisting with various IT-related tasks, such as onboarding new employees, software installation, and hardware updates.

Key Responsibilities:

Provide Level 1 & 2 technical support via ticketing systems, calls, and remote tools
- Troubleshoot hardware issues – laptops, desktops, peripherals
- Diagnose and resolve LAN/WAN and VPN connectivity problems
- Install, configure, and maintain OS, software, and IT equipment

- Manage IT assets and hardware/software inventory
- Escalate complex issues and document resolutions effectively

- What We’re Looking For
- 1–3 years of IT Support/Helpdesk/Desktop Support experience
- Strong grasp of Windows OS, networking (TCP/IP, DNS, DHCP), and VPN troubleshooting
- Experience with Dell, HP, Lenovo laptops and basic hardware diagnostics
- Familiarity with Active Directory, Office 365, and remote support tools
- Excellent communication & problem-solving skills
- Willingness to work night shifts (US hours)

Resolving IT Support Requests remotely and in person for US as well as India.:

• Promptly respond to IT support requests from employees
• Troubleshoot and resolve hardware, software, and network issues to ensure minimal downtime.

Configuration and Permission Changes:

• Modify computer configurations, settings, and permissions as necessary to resolve IT issues.
• Ensure that proper access levels and permissions are maintained for security and functionality.

Onboarding Support:

• Generate user accounts and sign-ins for new hires during the onboarding process.
• Assist new employees in setting up their workstations and familiarizing them with IT policies and procedures.

Ticket Management:

• Log all service requests and incidents accurately and promptly in the ticketing system.
• Maintain detailed records of actions taken and resolutions provided.Update and prioritize service tickets as needed.

US Shift Work:

• Be available to work during the US shift to support employees and ensure continuous IT service coverage.

Qualifications:

• Bachelor's degree in a related field.
• Proven experience in providing IT support and troubleshooting computer systems.
• Strong knowledge of Windows and Mac operating systems.
• Familiarity with software installation, hardware upgrades, and network troubleshooting.
• Excellent problem-solving and analytical skills.
• Strong interpersonal and communication skills.
• Customer-focused attitude and a commitment to delivering high-quality service.
• Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.

Job Types: Full-time, Permanent

Pay: ₹10,518.95 - ₹36,614.18 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Shift:

• Evening shift
• Night shift
• US shift

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Required)

Language:

• English (Required)

Application Deadline: 15/10/2023
Expected Start Date: 29/05/2025