IT Support Engineer

Job Summary:

We are seeking a highly skilled and motivated Mid-Level IT Support Engineer to join our growing IT support team. The ideal candidate will be responsible for providing effective IT assistance to internal staff, troubleshooting hardware and software issues, and ensuring smooth IT operations across the organization. This role requires strong technical knowledge, problem-solving abilities, and excellent communication skills to support a dynamic IT environment.

Key Responsibilities:

Provide technical support to staff and assist with troubleshooting hardware, software, network, and system issues.

Manage and resolve service desk tickets in a timely and efficient manner, ensuring high user satisfaction.

Install, configure, and maintain IT equipment such as computers, printers, network devices, and peripherals.

Ensure the timely setup and maintenance of software applications, updates, and patches.

Collaborate with the IT team to maintain the company’s network infrastructure, servers, and systems.

Diagnose and resolve issues related to networking, operating systems, software applications, and email systems.

Monitor system performance and implement measures to improve efficiency, security, and uptime.

Assist with the onboarding and offboarding processes for employees, including setting up user accounts and access rights.

Perform routine backups and maintain data integrity.

Support remote work solutions and assist with VPN configurations and remote troubleshooting.

Assist in the evaluation, installation, and deployment of new IT technologies.

Skills & Qualifications:

Proven experience (6-8 years) in an IT support role, ideally within a mid-level capacity.

Strong knowledge of operating systems (Windows, macOS) and software applications.

Hands-on experience with network troubleshooting, including LAN/WAN, VPNs, and firewalls.

Familiarity with Active Directory, Office 365, and Microsoft Exchange.

Experience with server management (Windows Server)

Proficiency in diagnosing hardware and software issues, both remotely and onsite.

Knowledge of IT security best practices and data protection regulations.

Strong problem-solving skills and the ability to manage multiple support tickets effectively.

Excellent communication skills, both written and verbal, with the ability to explain technical issues to non-technical staff.

A proactive attitude towards continuous learning and staying updated with the latest IT trends.

Education & Experience:

Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent work experience.

IT certifications such as CompTIA A+, Network+, Microsoft Certified Professional (MCP), or similar certifications are a plus.