IT Support Engineer

About the Role
We are looking for a self starter, and proactive IT Support Engineer to join our team. The ideal candidate will have 3–5 years of hands-on experience providing remote and on-premise IT support across Windows and Linux environments. This is an on-Premise role with some WFH flexibility. The role requires excellent technical troubleshooting skills, a service-oriented mindset, willingness to support employees in-office and remote, be creative in creating cost effective solution (as applicable) and the ability to collaborate effectively with employees, cross-functional teams and leaders in India and other markets.

Your responsibilities:

• Provide remote and on-premise technical support for end-users

• Support and troubleshoot Windows and Linux based Laptops

• Manage email systems and domain configurations

• Perform basic laptop hardware repairs and diagnostics

• Handle employee onboarding/offboarding from an IT assets perspective

• Manage and maintain basic network infrastructure – including switches and routers

• Coordinate with multiple departments to resolve internal IT tickets

• Use and manage JIRA for ticket tracking and issue resolution

• Ensure timely and efficient asset tracking and documentation

• Work with global IT team(s) to implement changes & IT-policy updates efficiently

• Foster good communication and maintain strong working relationships with employees and department heads.

Who you are:

• 3–5 years of experience in a similar IT support role

• Proficiency in Windows and Linux OS environments

• Experience with email systems (e.g., Microsoft 365, Google Workspace) and domain management (DNS, AD, etc.) EUC and GWS are good to have

• Knowledge of basic networking concepts (IP, DHCP, switches, routers)

• Familiarity with basic laptop hardware troubleshooting and repair

• Experience in ticketing systems – preferably JIRA

• Strong communication skills and a customer-first mindset

• Ability to manage time efficiently and multitask in a dynamic environment.

Nice to Have:

• Exposure to scripting or automation tools is a plus.

What we can offer:

We are a global fast growing company which offers a variety of opportunities for you to develop your skill set and career. In exchange for your contribution, we can offer you:

• Competitive salary and benefits

• Hybrid working in a team that is passionate about the work we deliver and supporting the development of those that we work with

• A company focus on wellbeing and work life balance including initiative’s such as flexible working and mental health support

We want the best talent available, regardless of race, religion, gender, gender reassignment, sexual orientation, marital status, pregnancy, disability or age.