IT Support Engineer

Who You'll Work With

You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact.

In return for your drive, determination, and curiosity, we’ll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference.

When you join us, you will have

• Continuous learning Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
• A voice that matters From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
• Global community With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
• Exceptional benefits In addition to a competitive salary (based on your location, experience, and skills), we offer a comprehensive benefits package, including medical, dental, mental health, and vision coverage for you, your spouse/partner, and children.
  
  

Your Impact

In this role, you will independently manage and administer data analytics platforms including Tableau, KNIME Analytics, Microsoft Power BI, and Microsoft Fabric across On-Premises, AWS, Azure, and EKS environments.

Your core responsibilities will include performing upgrades, patching, service monitoring, troubleshooting performance issues, collaborating with vendors, supporting users, managing platform resources, and ensuring service availability. You will evaluate security controls, recommend infrastructure improvements, and support dashboard performance and operational issues, contributing directly to platform stability and scalability. You are expected to develop, adapt, and deliver solutions aligned with evolving cloud Analytics technologies and business needs.

In this role, you will work in shifts (excluding night shifts) and provide rotational weekend on-call support from Gurugram (India). You will work directly with global customers, resolve escalated infrastructure issues, and recommend engineered solutions. Your responsibilities will also include reviewing and enforcing policies for analytics systems, AWS, and Azure environments, ensuring high availability, security, access management, and compliance with internal standards. Strong collaboration with IT teams, stakeholders, contractors, and vendors is essential to drive operational excellence and continuous improvement.

Your Qualifications and Skills

• Bachelor's or master's degree in information technology from an accredited college/university.
• 3+ years of work experience in managing, supporting & engineering of Business Intelligence/Analytical tools primarily KNIME, Tableau, Power BI, Fabric, AWS/Azure cloud services.
• Strong expertise with the KNIME Platform, including KNIME Hub administration, user and team management, job queue monitoring, and real-time hub monitoring.
• Skilled in upgrading and managing KNIME Executors, troubleshooting and resolving Hub issues, integrating KNIME with various data sources, utilizing KNIME Hub APIs, and applying licenses.
• Proficient in performance tuning of KNIME workflows, backup and restore procedures, generating support bundles, publishing workflows, and understanding KNIME extensions.
• Strong technical knowledge in Cloud and Containerization Platforms, particularly EKS (Elastic Kubernetes Service) clusters, with an understanding of architecture components like pods, namespaces, and nodes; proficient in starting and stopping pods, creating, and modifying Docker images, managing artifacts with JFrog, executing kubectl command lines, and utilizing Linux commands and scripting.
• Expertise with Tableau Online (SaaS), performance tuning, best practices, backup/restore, upgrades, vendor management, security models, data migration, integration, and extensions; comprehensive understanding of Tableau architecture, processes, and licensing models.
• Technical knowledge of Tableau Products and versions including Tableau Server, Tableau Cloud, Tableau Prep, Tableau Bridge, Tableau Desktop.
• Good Understanding of Power BI Administration administer and maintain the Power BI platform, including Power BI Service, Power BI Desktop, and Power BI Mobile; configure and manage Power BI gateways, data sources, and datasets to ensure optimal performance and availability; oversee user access, roles, and permissions, support user onboarding, provide training on Power BI tools and best practices, and monitor user activities to ensure compliance with security and governance policies.
• Sound Understanding of developing, designing, and maintaining dashboards and Analytics, managing and utilizing the Analytical platform to extract meaningful insights from it.
• Understanding working and managing Public Clouds like Amazon Web Services (AWS)/Microsoft Azure.
• Understanding RDBMS systems, PostgreSQL, MongoDB, PL/SQL, ETL, Business Intelligence, and Data Analytics.
• Relevant Tableau, KNIME, Power BI, Fabric, AWS, Azure certifications would be a plus point.
• Strong problem solving and troubleshooting skills.
• Distinct quality mindset and service attitude.
• Strong zero defect & DevOps mindset.
• Good understanding of Agile /Scrum framework.
• Solid interpersonal and communication skills.
• The ability to work both independently and in project teams in a remote team setting.
• Strong process management background, in developing and optimizing processes.
• Skills to communicate complex ideas effectively.
• Ability to communicate effectively - both verbally and in writing - in English as well as the local office language.