IT Support Engineer

Job Description: IT Support Engineer

Location: Bangalore

About GoComet:

We're the world’s most easy to use, intuitive multi-modal logistics platform. Our multimodal logistics platform is revolutionizing the $40 billion international logistics space by deploying the power of data science and progressive machine intelligence to simplify end-to-end logistics and ensure transparency in business.

Our enterprise cloud-based SaaS product is being used by large manufacturing conglomerates to automate various processes across the supply chain, such as procuring freight rates, tracking shipments, reconciling invoices, benchmarking freight, etc. We have 500+ customers from 35+ countries and big multi-year contracts with Fortune 500 companies like Glenmark, Unilever, Koch etc.

Overview:

As our organization scales, we are looking for a proactive IT Support Engineer to streamline and manage day-to-day IT operations across the company. This role is critical in ensuring smooth onboarding/offboarding, timely resolution of IT issues, secure asset management, and compliance readiness. You'll work closely with cross-functional teams to support both people and infrastructure, while also identifying and implementing improvements in device and software management.

Roles & Responsibilities:

• Laptop Setup for Onboarding: Configure laptops with required OS and tools for new joiners and ensure readiness prior to their start date.
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  Asset Provisioning & Tracking: Manage the lifecycle of IT assets (laptops, monitors, peripherals), maintain accurate inventory, and track asset assignment.
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  IT Support: Act as the primary point of contact for IT-related issues; resolve hardware, software, and connectivity problems for employees.
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  Onboarding & Offboarding Support: Execute IT-related tasks during employee lifecycle events including user creation, access provisioning, and secure offboarding.
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  Software License Management: Track software tools, monitor license usage, identify unused licenses, and ensure license compliance.
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  SOC 2 Audit Support: Assist with evidence collection and documentation for IT-related SOC 2 audit requirements.
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  Device Management Implementation: Evaluate and implement device management solutions (e.g., Jumpcloud, Kandji, Intune) for remote control, monitoring, and policy enforcement across laptops and mobile devices.
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  Vendor Coordination: Liaise with IT vendors for procurement, support, and warranty servicing.
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  System Maintenance & Security: Conduct regular system updates, patches, backups, and health checks to ensure system reliability and data security.
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  Documentation: Maintain up-to-date documentation of IT processes, device configurations, and user guides.
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  User Enablement: Provide guidance and basic training to users on best practices and use of IT tools.
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  Incident & Request Management: Track IT tickets, respond within defined SLAs, and maintain logs for future reference and learning.
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  Continuous Improvement: Identify gaps in IT operations and propose tools or processes that improve performance, security, or user experience.

Qualifications (Experience & Skills):

• Education & Training:


• Diploma or certification in IT, Computer Hardware, Networking, or related fields (e.g., from NIIT, Jetking, Aptech, etc.)


• Relevant industry certifications such as:
• CompTIA A+ / Network+
• Microsoft Certified: Modern Desktop Administrator
• Google IT Support Professional Certificate
• ITIL Foundation (for service management)
• Certifications related to MDM tools (e.g., Jumpcloud, Intune) are a plus
• Experience & Technical skills:
• 1–3 years of experience in IT support, desktop support, or service desk roles


• Hands-on experience with:
• Installing and configuring operating systems (Windows/macOS/Linux)
• Troubleshooting and resolving hardware/software issues
• Managing IT assets and employee provisioning
• Using device management tools (e.g., Jumpcloud, Intune, Kandji) for remote setup, security enforcement, and monitoring
• Software license management – tracking usage, reclaiming unused licenses, and ensuring compliance
• Vendor coordination for IT procurement, repairs, and support services
• Performing regular system maintenance and basic security tasks (patching, antivirus, backups, etc.)
• IT ticketing systems (Freshservice, Jira Service Desk, etc.)
• 
  Exposure to SOC 2 or similar compliance standards is a strong bonus
• 
  Soft Skills:


• Strong communication and interpersonal skills for user support
• Detail-oriented with good documentation habits
• Ability to follow standard operating procedures and escalate issues appropriately
• High ownership and productivity mindset — gets things done fast with minimal follow-up
• Self-driven to standardize and fully secure the asset management process at GoComet.

We are excited to welcome a passionate and driven IT Support Engineer who thrives in a fast-paced environment and takes full ownership of their work. If you are someone who learns whatever is required to solve a problem, takes initiative, moves fast, and is eager to grow along with the company, this role will give you the platform to make a meaningful impact.