IT Support Engineer

Overview

Here's a more detailed breakdown:1. Technical Skills:

• Operating Systems:Mention experience with Windows (versions like 10/11), macOS, or Linux.
• Hardware:List experience with troubleshooting and repairing computer hardware (desktops, laptops, printers, etc.), and potentially other devices like mobile phones or networking equipment.
• Software:Include proficiency in specific software like Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Workspace (Gmail, Google Drive, etc.), and any other relevant applications. Also, mention experience with remote desktop software (e.g., TeamViewer, Remote Desktop Connection).
• Networking:If applicable, highlight knowledge of networking concepts like TCP/IP, DNS, DHCP, and experience with network troubleshooting.
• Cloud Technologies:Mention experience with cloud platforms like AWS, Azure, or Google Cloud, if relevant.
• Security:Mention experience with antivirus software, firewalls, and basic security protocols.

2. Problem-Solving & Troubleshooting:

• Diagnosing Issues:Emphasize the ability to quickly diagnose and resolve technical issues related to hardware, software, and network problems.
• Troubleshooting Methodologies:Mention experience with various troubleshooting techniques and the use of diagnostic tools.
• Ticketing Systems:If you've used ticketing systems (e.g., ServiceNow, Zendesk), note your experience with creating, managing, and resolving tickets.
• Documentation:Highlight the ability to document solutions and create knowledge base articles.

3. Customer Service & Communication:

• Customer Interaction:Showcase experience in providing excellent customer service, both in person and remotely.
• Communication Skills:Emphasize strong written and verbal communication skills, including the ability to explain technical concepts to non-technical users.
• Patience and Empathy:Highlight your ability to remain patient and understanding when dealing with frustrated users.

4. Other Relevant Skills & Experience:

• Installation & Configuration: Mention experience with installing and configuring hardware and software.
• System Maintenance: Highlight experience with monitoring, maintaining, and optimizing computer systems and networks.
• Training: If you have experience training users on new software or technologies, be sure to include that.
• Project Management: If you've led or participated in IT projects, quantify those experiences.
• Security Best Practices: Highlight your knowledge and adherence to security best practices.

5. Quantifiable Achievements:

• Reduced Downtime: "Reduced system downtime by X% through proactive maintenance."
• Increased User Satisfaction: "Improved user satisfaction by X% through improved support processes."
• Resolved a High Volume of Tickets: "Resolved over X number of support tickets per month."
• Successfully Implemented New Software: "Successfully rolled out new software to X users, resulting in a Y% increase in productivity."
• Developed Knowledge Base Articles: "Created X knowledge base articles, leading to a Y% reduction in first-time resolution time."

Job Type: Full-time

Pay: ₹17,000.00 - ₹25,000.00 per month

Benefits:

• Internet reimbursement
• Provident Fund

Shift:

• Day shift

Work Days:

• Monday to Friday

Work Location: In person

Expected Start Date: 15/07/2025