IT Support Engineer

About MoEngage:

MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.

MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage’s AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution.

For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.

MoEngage was named a Contender in The Forrester Wave™: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave™ 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.

Roles & Responsibilities:-

• Provide day-to-day on-site and remote support to employees via walk-ups, tickets, and chat.
• Provide hardware/software support, troubleshooting, and break-fixes on Macs and PCs
• Provide support for common ITOps services like MDM (JAMF), AntiVirus (Sophos), G-Suite, Slack, Okta, System Vulnerability Management etc
• Record, track and maintain IT asset inventory in the asset management system.
• Participate in Asset Management audits and remediation efforts.
• Purchase and acquisition of laptops, peripherals, and other electronics for office personnel.
• Install and configure software and hardware.
• Operate with a security-first mentality
• Collaborate with the Operations team on key IT projects and initiatives
• This role requires night shift availability

Requirements:-

• Experience with administration the technologies such as Google Workspace, Slack, Antivirus (Sophos), VPN, DLP (Zscaler), MDM (JamF), SSO (Okta), Confluence/JIRA and Cisco Meraki.
• Advanced Troubleshooting of Mac OS and MS Windows, Security Policies and Procedures.
• Experience with macOS and Windows operating systems and advanced Troubleshooting of Mac OS.
• Good understanding of the organization's goals and objectives.
• Organized and excellent at time management
• Exceptional written and oral communication skills.
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• Networking experience a plus

Why Join Us!

At MoEngage, we are passionate about our team and technology - see below to know more about us.

Life@MoEngage

Tech@MoEngage

Scale @MoEngage

We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.