IT Support Engineer

Overview

Join our Team as a IT Support Engineer

Location: Gurgaon

Hours: UK Shift

About the role:

The 1st Line IT Support Engineer is the first point of contact for all technical issues, providing quick support for hardware, software, and basic network problems via phone, email, and remote tools. Key duties include logging and triaging tickets, handling password resets, managing AD user accounts, and resolving basic connectivity issues. The role also involves setting up workstations/printers and maintaining hardware inventory. Strong communication skills, Microsoft 365 experience, and basic networking knowledge are highly preferred.

What makes you a great fit:

• Strong communication skills, especially with non‑technical users.

• Proactive, eager to learn new systems and tools.

• Experience with Microsoft 365.

• Solid understanding of basic networking protocols.

• Ability to work accurately and meet SLA timelines.

• Good organisational skills and attention to detail.

Key responsibilities:

• As the primary point of contact for technical enquiries, the 1st Line IT Support Engineer provides responsive assistance for hardware, software, and network issues via phone, email, and remote support tools.

• Key responsibilities include logging and triaging service desk tickets, performing password resets, managing user accounts in Active Directory, and troubleshooting basic connectivity problems.

• You will ensure all incidents are documented accurately and resolved within established Service Level Agreements (SLAs) or escalated to 2nd line teams as necessary.

• The role also involves configuring and deploying workstations, printers, while maintaining an up-to-date hardware inventory.

• Ideal candidates possess strong communication skills to explain technical solutions to non-technical users and a proactive attitude toward learning new systems.

• Professional experience with Microsoft 365 and a solid understanding of basic networking protocols are highly desirable

Perks for our People:

• Holidays: 18 days annual leave, + 6 public holidays 

• Other Leave: 7 days casual leave, 7 days sick leave

• Development: In-House Training Academy

• Wellbeing: Mental Health support

Who we are:

Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.

ED&I:

We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.