IT Support Engineer

Overview

Operating Systems, Troubleshooting, Networking, Ticketing, System admin, CCNA,

Job Title: IT Support Engineer - Fresher

Location: Chennai

Employment Type: Full-time

Notice Period: Upto 15 Days

Positions: 2

Service Level Agreement: 2 Years (Mandatory)

About Colan Infotech - https://colaninfotech.com/

Colan Infotech is a fast-growing CMMI Level 3 digital transformation and technology services company delivering innovative solutions across AI, Cloud, Mobility, Web Applications, DevOps, and Product Engineering. With a strong global footprint spanning the US, UK, India, and GCC, we partner with organizations to build scalable, future-ready technology products.

Backed by a culture that values innovation, ownership, continuous learning, and collaboration, Colan Infotech provides an environment where people grow, contribute meaningfully, and make a real impact.

Job Title: IT Support Engineer - Fresher

About The Role

We are looking for a motivated and enthusiastic IT Support Engineer (Fresher) to provide basic technical support for hardware, software, networking, and operating systems. This role is ideal for recent graduates who are eager to build their career in IT infrastructure and end-user support. The candidate will work under senior guidance to ensure smooth IT operations and user satisfaction.

Key Responsibilities

Operating Systems & System Administration

• Install and configure Operating Systems (Windows, Ubuntu/Linux)
• Understand different types of Operating Systems and their versions
• Perform OS booting and troubleshooting boot-related issues
• Basic exposure to Windows Server and Active Directory
• User account management and system access control (basic level)
  
  

• Diagnose and resolve system power-on issues
• Troubleshoot Blue Screen (BSOD) errors
• Handle system performance-related issues
• Perform network troubleshooting
• Support data backup and recovery processes
  
  

• Understanding of IP Addressing:
• Private IP & Public IP
• Static IP & Dynamic IP
• IP Address Classes
• Knowledge of DNS and DHCP
• Basic understanding of Router, Switch, LAN, WAN, Firewall concepts
  
  

• Identify and install hardware components (RAM, HDD/SSD, SMPS, etc.)
• Install and troubleshoot software applications
• Perform system upgrades and driver installations
• Maintain IT hardware inventory
  
  

• Work with ticketing tools to log, track, and resolve issues
• Document incidents and resolutions clearly
• Escalate complex issues appropriately
• Maintain SLA compliance
  
  

• Basic understanding of Cloud platforms
• Basic Database knowledge
• Familiarity with Mac Operating System
  
  

Basic knowledge of Windows & Ubuntu OS installation and troubleshooting

Basic knowledge of Windows & Ubuntu OS installation and troubleshooting

Understanding of Windows Server & Active Directory (fundamentals)

Good knowledge of networking concepts (IP, DNS, DHCP, Firewall)

Basic hardware troubleshooting knowledge

Familiarity with ticketing tools

Good analytical and troubleshooting mindset

Strong communication skills

What We Look For

Strong willingness to learn and grow in IT Infrastructure

Positive attitude and ownership mindset

Ability to diagnose and resolve technical issues independently (basic level)

Team player with good coordination skills

Customer-focused approach

Preferred Qualifications

Bachelors Degree in Computer Science / IT / Electronics or related field

Freshers or candidates with internship/training in IT Support preferred

Certifications in CCNA is a plus

If Interested share your updated CV - priyanka.chakraborty@colanonline.com