IT Support Engineer

Overview

Key Responsibilities

• Install, configure, and troubleshoot Windows desktops and laptops.
• Provide onsite and remote technical support to users.
• Diagnose and resolve hardware and software issues.
• Install and configure operating systems, drivers, and business applications.
• Configure and troubleshoot printers, scanners, and peripheral devices.
• Troubleshoot basic LAN/WAN, Wi-Fi, TCP/IP, DNS, DHCP, and VPN issues.
• Install and support Microsoft 365, Outlook, Teams, and Office applications.
• Perform antivirus installation, updates, and system health checks.
• Handle user account management, password resets, and Active Directory (preferred).
• Coordinate with vendors for warranty support and hardware replacements.
• Maintain service reports, asset records, and support documentation.
• Ensure timely closure of service tickets while meeting SLA requirements.
• Provide preventive maintenance for desktops, laptops, and IT equipment.
• Support basic network devices such as switches, routers, and access points.

Required Skills

• Good knowledge of Windows 10/11 operating systems.
• Hardware troubleshooting (Desktop & Laptop).
• Printer installation and troubleshooting.
• Microsoft Office & Microsoft 365 support.
• Basic Networking (TCP/IP, LAN, WAN, Wi-Fi).
• Outlook email configuration and troubleshooting.
• Remote support tools (AnyDesk, TeamViewer, Quick Assist).
• Basic Active Directory knowledge (preferred).
• Good communication and customer service skills.
• Strong analytical and problem-solving abilities.

HR Contact: 7845764900 / 70100 57891

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

• Leave encashment

Work Location: In person