IT Support Engineer

Overview

Company Name: BKT Tires
Website: https://www.bkt-tires.com/in/en/
Required Skills: Experience with IT ticketing systems (e.g., ServiceNow, Zendesk).,Proficiency in Windows, macOS, and/or Linux operating systems.,Knowledge of networking concepts,Familiarity with Active Directory, Office 365, and cloud-based platforms.
Description

Key Responsibilities:

• Technical Support & Troubleshooting:
• Provide first-level and second-level support for hardware, software, and network issues.
• Respond to and resolve IT support tickets promptly and efficiently.
• Assist end-users with technical issues via phone, email, or in person.
• System Maintenance:
• Monitor and maintain IT systems, including desktops, laptops, servers, and network devices.
• Install, configure, and upgrade software and hardware as needed.
• Perform routine system checks and updates to ensure optimal performance.
• Network Management:
• Troubleshoot network connectivity issues and coordinate with vendors or ISPs when necessary.
• Support the maintenance of LAN/WAN infrastructure, VPN connections, and wireless networks.
• IT Asset Management:
• Maintain an inventory of IT assets, including hardware, software licenses, and peripherals.
• Coordinate with vendors for procurement and servicing of IT equipment.
• Security & Compliance:
• Implement and monitor cybersecurity measures, including antivirus software and firewalls.
• Ensure compliance with organizational IT policies and standards.
• Conduct data backups and recovery processes.

Qualifications & Skills:

• Education:
• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Experience:
• 3 to 7 years of proven experience in IT support or a similar role.
• Technical Skills:
• Proficiency in Windows, macOS, and/or Linux operating systems.
• Familiarity with Active Directory, Office 365, and cloud-based platforms.
• Knowledge of networking concepts, including TCP/IP, DNS, DHCP, and VPNs.
• Experience with IT ticketing systems (e.g., ServiceNow, Zendesk).
• Soft Skills:
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to prioritize tasks and manage time effectively.
• Certifications (Preferred):
• CompTIA A+, Network+, or Security+.
• Microsoft Certified: Modern Desktop Administrator Associate.
• ITIL Foundation Certification.

NOTE: Need candidates based out of MUMBAI only.Mandatory Pointers (Can't be neglected during screening) -

1. Provide first-level and second-level support for hardware, software, and network issues.
2. Respond to and resolve IT support tickets promptly and efficiently.
3. Monitor and maintain IT systems, including desktops, laptops, servers, and network devices.
4. Support the maintenance of LAN/WAN infrastructure, VPN connections, and wireless networks.
5. Conduct data backups and recovery processes.
6. Proficiency in Windows, macOS, and/or Linux operating systems.
7. Familiarity with Active Directory, Office 365, and cloud-based platforms
8. Knowledge of networking concepts, including TCP/IP, DNS, DHCP, and VPNs.
9. Experience with IT ticketing systems (e.g., ServiceNow, Zendesk).
10. Need stability of at least 2 years of stability in each organisation.
11. Need candidates based out of MUMBAI only.

Job Type: Full-time

Pay: ₹300,000.00 - ₹700,000.00 per year

Shift:

• Day shift

Work Location: In person