Hyderabad, Telangana, India
Information Technology
Full-Time
Hatio Innovations
Overview
About Us:
Hatio Innovations Private Limited is a wholly owned subsidiary of IndiaIdeas.com Limited (“BillDesk”), India’s largest payment processor. Founded in 2017, we are an engineering-first company dedicated to building innovative solutions that simplify, accelerate, and secure financial transactions. We build Highly Scalable, Real-Time software solutions capable of handling large volumes of fund flows and time-critical, sensitive information that help our partners to grow and scale their business.
Job Description:
We are looking for a proactive IT Support Engineer to assist in planning, organizing, and executing IT initiatives across the organization. As an IT Support Engineer at Hatio, you will work alongside a talented team to support IT infrastructure, troubleshoot technical issues, and ensure smooth IT operations.
Key Responsibilities:
- Provide technical support for computer systems, software, and hardware issues.
- Administer Linux-based systems, ensuring optimal performance and security.
- Contribute to IT infrastructure strategy, architecture, and processes.
- Manage access to company IT systems and tools.
- Install and configure workstations and software.
- Assist with LAN, WAN, and VPN connectivity management.
- Maintain records of support tickets, system configurations, and IT documentation.
- Troubleshoot and resolve networking issues, including switches and routing.
- Support corporate IT systems like Microsoft 365, MDMs, and GitLab.
- Collaborate with IT teams and vendors to escalate complex problems when necessary.
Requirements:
- 2+ years of experience in a similar role.
- Experience supporting Linux, Mac, and Windows operating systems.
- Strong understanding of networking, switches, and routing.
- Familiarity with corporate IT systems like Microsoft 365, MDMs, GitLab, etc.
- Hands-on, proactive, with excellent interpersonal skills and the ability to thrive in a fast-paced environment.
- Knowledge of troubleshooting hardware, software, and peripherals.
- Familiarity with automation tools like Ansible and Bash scripting is a bonus.
- Experience working with cloud providers (preferably AWS) is a bonus.
- Knowledge of security standards and best practices.
- Excellent communication skills.
Benefits*:
- ₹10,00,000 health insurance coverage.
- 13 holidays in a year.
- 24 days of annual leave.
- 6 days of menstrual leave for female employees.
- Provident Fund and gratuity benefits.
- Monthly budget allocated for learning, training, and courses for every employee.
- Access to a well-stocked office library to support your learning and growth.
- Weekly product and engineering sessions for learning and improvement.
- Free Mental health awareness and employee wellness sessions.
- Monthly town hall along with office lunch for interactions with management and team.
- Stocked pantry with tea, coffee, bread, snacks, fruits, and more.
- Games and recreation room in the office for relaxation.
- Regular sports activities like Football, Cricket, and Badminton.
- Participation in festival celebrations and team outings.
Benefits are subject to the company policy.
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