IT Support Engineer

Overview

Key Responsibilities:

• Provide first-line support for IT-related issues via phone, email, and in-person, addressing technical problems and user inquiries.
• Troubleshoot and resolve hardware and software issues, including operating systems, applications, and network problems.
• Install, configure, and maintain computer systems, software, and peripherals, ensuring everything is up-to-date and functioning properly.
• Assist with onboarding and offboarding processes, including setting up workstations and deactivating accounts.
• Provide technical support for various internal systems, such as email, internet connectivity, and office productivity software.
• Monitor and maintain network performance, including basic troubleshooting and escalating advanced issues to senior IT staff when necessary.
• Document and track IT issues and resolutions using an issue-tracking system to ensure timely follow-up.
• Assist with software and hardware installations, updates, and troubleshooting to ensure compliance with company policies.
• Ensure security protocols are followed, including regular software updates and patch management.
• Offer support for remote workers and manage remote IT tools and setups.
• Collaborate with other IT staff to troubleshoot and resolve more complex issues.
• Conduct training sessions for employees on the use of company software and best practices.
• Stay updated on the latest technological trends, tools, and IT practices to continuously improve efficiency and effectiveness.

Qualifications:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Proven experience in IT support, technical troubleshooting, and customer service.
• Strong knowledge of computer hardware, software, and networking concepts.
• Proficient in Windows, MacOS, and Linux environments.
• Familiarity with common office applications (Microsoft Office 365, Google Workspace, etc.).
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and interpersonal skills with a focus on customer service.
• Ability to work independently and as part of a team.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Shift:

• Fixed shift

Work Days:

• Monday to Friday

Work Location: In person