IT Support Engineer(Fresher's Opening)

Overview

 We are looking for a Technical Support Engineer to provide banking-level assistance to our
customers.
 Research and identify solutions to software issues.
 Ask customers targeted questions to quickly understand the root of the problem.
 Talk clients through a series of actions, either via phone, email or Ticketing tool, until they’ve
solved a technical issue.
 Properly escalate unresolved issues to appropriate internal teams.
 Ensure all issues are properly logged.
 Prioritize and manage several open issues at one time.
 Meet SLAs like response and resolution times by partnering within peers, L2 and L3 Support
organizations.

Responsibilities
 Proficient with relational databases (ORACLE, MySQL, MS SQL)
 Knowledge / Experience with Java or C++ (OOPs Concepts)
 Experience with Internet Protocols, HTTP / HTTPs
 Default ports for HTTP / FTP / MYSQL etc.
 Basic knowledge of Banking
 Basic knowledge of SSL Certificates, Tomcat Servers etc
 Basic Knowledge of Network Concepts (VPN, Telnet, Ping, Protocols)

Job Type: Full-time

Pay: ₹8,462.81 - ₹20,559.49 per month

Shift:

• Day shift

Work Days:

• Weekend availability

Experience:

• IT support: 1 year (Preferred)

Work Location: In person