IT Support Engineer II

At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo.

At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo.

ZoomInfo is growing and looking to add talented and passionate people to join our Internal Infrastructure team! The IT Support Specialist will be responsible to deliver quick and effective support for our zoominfo employees on hardware, software, and connectivity issues, both remotely and onsite. If you're tech-savvy and love working in a fast-paced environment, this role is perfect for you.

What You'll do:

• Ability to resolve issues related to printing, desktop hardware, and connectivity issues


• Support sites remotely and onsite as needed and assist in managing other technologies


• Ability to work with a ticketing system and provide quality updates to internal customers and teams.


• Ability to troubleshoot/resolve issues in a timely manner


• Follow standard help desk procedures and recommend changes for continuous improvement.


• Install, make changes, and repair computer hardware and software


• Follow-up with employees to ensure issues are resolved


• Provide employee customer assistance


• Identify and escalate situations requiring urgent attention, redirecting problems to appropriate resource


• Log all help desk interactions


• Working across time zones 


• Responding to crises promptly


• Meeting team performance requirements

What you bring:

• 4 to 5 years of proven experience in IT infrastructure roles and currently working within company's in-house IT and infrastructure teams


• Excellent Knowledge of Windows, Mac, and others related OS 


• Experience with Gsuite, Slack, ServiceNow, Okta, RingCentral, Zoom and Intune are absolutely mandatory


• Excellent knowledge in Zoom Room Troubleshooting in Logitech and NEAT solutions.


• Strong troubleshooting and problem analysis.


• Knowledge in Zscaler & Proofpoint troubleshooting will be an added advantage 


• Relevant certifications are a real bonus


• Adapt to work in Morning / Afternoon working schedules

About us: 

ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.

ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.

ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.

For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.