IT Support Executive

Overview

Required Skills & Experience

• 1–3 years of hands-on experience in IT support or desktop support roles, preferably in a user-facing capacity.
• Strong troubleshooting capabilities within Windows-based environments, including both hardware and software issues.
• Comprehensive working knowledge of the Microsoft 365 suite, including but not limited to:
• Outlook and Exchange Online
• Microsoft Teams
• SharePoint (permissions, file access, basic site usage)
• OneDrive
• Word, Excel, PowerPoint (including file recovery, version issues, and general support queries)
• Familiarity with remote access and control tools to provide effective virtual support.
• Experience with maintaining IT asset inventories, using Excel or asset management platforms.
• Capable of preparing structured documentation, reports, or finance support documentation (e.g., vouchers, invoice summaries).
• Excellent interpersonal, verbal, and written communication skills; able to liaise confidently with both end users and vendors.
• Self-driven, dependable, and able to manage day-to-day operations under minimal supervision.

Accountability

• The IT Support Executive will be held accountable for:
• Accurate maintenance of asset records.
• Timely resolution and closure of support tickets.

End-User Support & Troubleshooting

• Monitor and respond promptly to IT support requests raised via the IT support mailbox.
• Coordinate directly with employees via Teams calls or remote access tools to troubleshoot and resolve hardware, software, and connectivity issues.
• Provide first-level support for routine issues and escalate more complex problems to the appropriate third-party support teams when needed.
• Track, document, and close support tickets in a timely and structured manner.
• In cases where issues cannot be resolved remotely and the root cause remains unidentified; the IT Support Executive will be required to conduct an on-site visit to the employee’s residence for further diagnosis and resolution. Such visits will be coordinated under the guidance of the IT & Infrastructure Lead and documented appropriately as part of the support workflow.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance

Education:

• Bachelor's (Preferred)

Work Location: In person