IT Support Executive

Overview

Jai Kisan is a Series B–funded company backed by leading investors including NABVentures, the venture capital arm of the National Bank for Agriculture and Rural Development (NABARD), along with Blume Ventures, Arkam Ventures, and other prominent institutional partners.

At Jai Kisan, we are deeply committed to our mission of enabling the transformation of rural India. With a strong, first-hand understanding of rural value chains, we support farmers, retailers, and MSMEs by providing timely access to affordable credit through world-class technology. Through our work, we aim to positively impact the livelihoods of over 900 million people across rural India.

Entrepreneurship, ownership, and a strong drive for results are core values we seek in every team member. Our team brings diverse experience across private equity, management consulting, and capital markets, united by a shared goal of building a scalable and sustainable financing franchise for rural India.

Position: IT Support Executive

Job Description: We are looking for an energetic and hands-on IT Support Executive to manage and resolve day-to-day technical issues across the office. This role involves first-line support for hardware and software problems, basic network troubleshooting, and ensuring all systems run smoothly for internal teams.

Roles & Responsibilities

• Provide on-site IT support to employees for hardware, software, and connectivity issues
• Troubleshoot and resolve system breakages, slowdowns, and common tech-related concerns
• Set up and maintain desktops, laptops, printers, and other office IT equipment
• Assist in software installations, updates, and configurations
• Support the IT team in maintaining inventory and asset tagging
• Ensure basic system hygiene, including antivirus checks and timely updates
• Coordinate with external vendors for repairs or escalated issues when required
• Document recurring issues and resolutions to aid in future troubleshooting
  
  

• 2 - 4 years of experience in an IT support or desktop support role
• Diploma or degree in IT, Computer Science, or a related field
• Good understanding of Windows OS, basic networking, and commonly used office software
• Strong problem-solving skills and a proactive attitude
• Ability to communicate clearly and provide user-friendly solutions