IT Support Executive

ROLES AND RESPONSIBILITY

• Serve as the primary contact for customer issues via ticketing systems, email,or phone.
• Troubleshoot and resolve technical issues, escalating when necessary.
• Analyze logs, reproduce issues, and perform root cause analysis.
• Collaborate with engineering and QA teams to resolve bugs and deploy fixes.
• Write SQL queries and perform API testing for data and integration support.
• Maintain documentation and mentor junior team members.

DESIRED SKILL

• Bachelor’s degree/BCA/BSC in computer science, Information Technology, or a related field.
• Candidates with 1–2 years of IT software support experience, or freshers with basic knowledge.
• Strong working knowledge of Windows and/or Linux operating systems.
• Basic scripting or programming skills (e.g., Python or similar).
• Hands-on experience with relational databases (e.g., MySQL) and writing SQL queries.
• Familiarity with REST APIs, JSON, and tools like Postman or equivalent.

• Solid understanding of issue tracking/ticketing systems such as Jira or ServiceNow.
• Familiarity with QLIK or similar business intelligence tools.

Communication

• Excellent communication and interpersonal skills.

CERTIFICATION

• Experience with ETL tools and processes.
• ITIL Foundation certification or equivalent.

EDUCATION

• 15 Years full time education

WORK LOCATION

• New Shanti Nagar, Shankar Nagar, Raipur (Chhattisgarh)

WORKING HOURS

• 9-hour rotational shifts: 3 AM to 12 PM, 7:30 AM to 3:30 PM, 3:30 PM to 11:30 PM (15-days rotation).