IT Support Intern

JMAN is the commercial data partner that specializes in maximizing value creation activities for private equity funds and their portfolio companies. We partner with our clients to address the growing need for investment decisions and value creation initiatives to be backed by reliable, real-time data. When companies partner with JMAN, we combine our data science and data engineering expertise with our deep commercial understanding to deliver tangible, high-value outcomes at pace. Founded in 2010, JMAN has a global footprint with offices in New York, London and Chennai. Our team of more than 350 experts partner with more than 80 private equity funds and over 200 portfolio companies. Nearly 85% of our business is from recurring partnerships with our clients. JMAN has been a portfolio company of Baird Capital since 2023.

Position:

Hiring 3 months Interns for IT Support Engineer

Requirements:

• Assist employees with resolving basic technical problems on both Windows and Mac operating systems.
• Ensure devices comply with organizational security policies and best practices.
• Manage and Support Office 365 applications, including user account creation, configuration, and issue resolution.
• Assist users in setting up and using various Office 365 tools and applications.
• Respond to and resolve technical support tickets within established timeframes.
• Accurately document technical issues, resolutions, and ongoing challenges in the ticketing system.
• Maintain up-to-date knowledge of recurring issues and solutions for future reference.
• Install, configure, and upgrade desktop hardware and software as needed.
• Contribute to internal knowledge-sharing sessions and best practice guides .
• Administer and support Microsoft Intune for device management, application deployment.
• Stay up to date with the latest IT trends and technologies to recommend improvements.