IT Support Intern

Overview

At ZeroNorth, we are at the forefront of transforming the shipping industry through digital innovation. Our solutions go beyond optimising business operations, they are designed to lead the industry in sustainability by significantly reducing CO2 emissions.

Our core mission of making global trade greener drives everything we do. Your contributions will play a crucial role in reducing emissions, aligning commercial success with sustainability, and delivering benefits for both profitability and the environment.

ZeroNorth is powered by a diverse team of 550+ professionals with more than 38 nationalities, operating out of global hubs including Copenhagen (our headquarters), Athens, Chennai, Mumbai, Singapore, Sofia, and Tokyo.

We are leading the industry's green transition, enabling our partners to leverage data for actionable decarbonisation efforts.

IT Support Intern at ZeroNorth

We are looking for an enthusiastic and quick-learning IT Support Intern to assist our IT operations team. The intern will help with day-to-day technical support, MacBook management, IT asset handling, and troubleshooting tools such as Google Meet. This internship offers hands-on exposure to real-time IT workflows and user support activities.

Key responsibilities:

• Assist in configuring and setting up new MacBooks (Apple ID setup, MDM enrollment, software installation) & Troubleshoot macOS-related issues such as performance problems, system updates, application errors, and connectivity issues.
• Support users with macOS features including Keychain, Spotlight, iCloud sync, and Time Machine backups.
• Install macOS updates, security patches, and essential applications & Troubleshoot browser issues on Safari and Chrome.
• Apply knowledge of macOS interface, system preferences, file system, storage management, and Activity Monitor.
• Assist employees with joining, scheduling, and troubleshooting Google Meet sessions.Manage user accounts, email configurations, and access permissions & Help track and update IT inventory (laptops, accessories, software licenses, etc.).
• Provide technical support for network issues, software installations, and application-related problems.
• Assist in preparing IT equipment for new user onboarding & Maintain documentation for IT processes, asset records, and support tickets.
• Escalate unresolved issues to senior members of the IT team & Utilize knowledge of IT support, MacBook management, and Google Workspace tools.

Your profile:

• Degree/Diploma in IT, Computer Science, or related fields (e.g., Hardware & Networking).
• Strong interest in learning MacBook management and cloud-based tools like Google Workspace.
• Good understanding of operating systems (macOS),Google Sheet,Doc, and basic networking fundamentals.
• Good communication and problem-solving skills.
• Ability to learn quickly, multitask, and work effectively in a team.
• Positive attitude and willingness to take initiative.

About ZeroNorth

At ZeroNorth, we aim to make global trade sustainable by steering the maritime industry toward zero emissions. Using advanced technology and trusted data, our platform delivers real-time insights to optimize operations and align commercial success with environmental impact.

We partner with customers on their journey toward sustainability, solving complex challenges and empowering informed decisions that benefit both the planet and their bottom line.

Our culture thrives on growth, inclusion, and collaboration. We value honesty, trust, and the unique contributions of every team member, driving meaningful change together.

Let's make global trade green.