IT Support Intern – Information Technology

Who we are and what we do?

WRI India, an independent charity legally registered as the India Resources Trust, provides objective information and practical proposals to foster environmentally sound and socially equitable development. WRI India’s mission is to move human society to live in ways that protect Earth’s environment and its capacity to provide for the needs and aspirations of our generations. Through research, analysis, and recommendations, WRI India puts ideas into action to build transformative solutions to protect the earth, promote livelihoods, and enhance human well-being. We are inspired by and associated with World Resources Institute (WRI), a global research organization. Currently over 250 researchers are working with WRI India in our offices at Delhi, Mumbai and Bengaluru.

Program Overview for Information Technology:

The WRI IT Department manages the procurement, use and maintenance of all electronic equipment by the Institute. It provides the infrastructure and technology for automation and operational efficiencies across the enterprise. It implements the governance for the use of network and operating systems, and it assists the Business units by providing the required tools and functionality. It is a part of Global Operations Team which ensures efficiency of operations and consistency of practices throughout the WRI network.

Job Summary

We are looking for a motivated IT Support Intern to join our team and contribute to our IT operations and SharePoint knowledge management practices. You will provide IT support and managing SharePoint knowledge resources. This position is based in WRI India’s Mumbai office with 5-day work-from-office (WFO) setting.

How your day will unfold:

• IT Support (30%):
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Troubleshoot and resolve technical problems promptly.
• Help with the setup, configuration, and maintenance of IT equipment and software.
• Document and track issues using our ticketing system.
  
  

• SharePoint Knowledge Management (70%):
• Help develop and maintain SharePoint sites and libraries.
• Help clean and organise SharePoint sites to streamline content and reduce unnecessary data.
• Help organize and manage SharePoint knowledge resources.
• Support the implementation of best practices for document management and knowledge sharing.
• Provide support to employees on SharePoint functionalities.
  

Requirements and skills that we seek:

• Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field.
• Basic knowledge of IT support practices and troubleshooting techniques.
• Familiarity with Microsoft 365 Suite and SharePoint.
• Problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Experience with Windows operating systems and Microsoft Office Suite.
• Knowledge of SharePoint site customization and document management.
  
  

Stipend: INR 25,000 per month

Location: Mumbai

Duration: 3 months

Diversity, Equity, and Inclusion (DEI) @WRI India

WRI India values and promotes diversity, equity and inclusion across all areas of our work and workforce. Integrating these values into our actions fosters a progressive and collaborative culture and can also enhance our impact. It is our responsibility to create a welcoming working environment for people of diverse cultures, backgrounds and experience to learn together. We are responsible for fostering a safe and inclusive workplace where questions, concerns and information about diversity, equity and inclusion are part of our ongoing dialogue and development.