IT Support, Mumbai, Information technology

Overview

Key Areas of Responsibilities

• Work on Trading Operations with regular interaction with dealers/traders/business heads locally and across the globe as required
• Multi-asset though our focus is Equities & Derivatives (will grow with Clitics – our parent)
• Ensure excellent 24x7 operations of CLSA’s core mission-critical Trading application stack
• Act as the SME for all OMS/EMS/Market connectivity technologies and applications
• Partner closely with Application Development and Support teams to support existing services and to rollout new services seamlessly and efficiently
• Ensure that the IT estate is instrumented and monitored effectively
• Establish and maintain an effective framework that provides comprehensive management controls to protect the confidentiality, integrity and availability of CLSA’s information assets
• Participate in on-call support rotation
• Coordinate the timely recovery of IT systems and applications
• Schedule and document regular changes according to change management rules & guidelines
• Ensure that production environment is stable and efficient
• Adherence to CLSA documented governance guidelines
• Provide an excellent, fast and responsive service to other teams

Requirements

• Experience working in Equities Brokerage Front Office systems support, preferably bulge bracket investment bank.
• Development and Production support experience with good problem solving and trouble shooting skills.
• Must have exposure to working directly with end customers/business, vendors, other project stakeholders as needed.
• Prefer candidates with regional experience
• Good communication and technical skills
• Knowledge on Exchange Regulations & Compliance
• Knowledge of Exchange certification process
• Knowledge of Unix,SQL is a must.
• Handling IT system and cybersec audits
• Open to candidates from all locations – preference is right fit to the role
• At-least 5-8 years of experience in Front office/back office Trading application support
• Strong Stakeholder management for application related stakeholders
• ITIL process adherence (change, release, incident, problem management).
• Degree in Computer Science, Software Engineering or IT related area
• Professional qualification (preference CISSP / CISA / CISM)
• Good command of spoken and written English