IT Support Officer

Overview

IT Support Executive

Role Definition

We require Female Candidate for the post of IT Support Executive at Dombivli East location.

IT Support Executive is one who is responsible for giving support, solve queries, service & training to existing customers . As well as Generating revenues from New & existing customer for MOZAR Software / Green Heaven Software Pvt Ltd by sourcing contacts and converting them into contracts. Also Maintaining healthy relationship with our existing & new customers. Support Executive should Good communications in Marathi & Hindi.

Job Description

# Receive customers call and solve Queries.

# Solve The User Issues Over Mail / Telephone / Online.

# Provide support & training remotely / telephonen / Online.

# Client Satisfaction Oriented.

# Excellent verbal and written communications skills in Marathi & Hindi is must.

# Troubleshoot Customer Application Software Issues And Follow Ups Till Completion.

# Understand The Issue Reported By The Customer. Delivering Support To Existing Users And Investigating And Resolving Application Errors, Data Discrepancies And Queries.

# Should master in Excel, Word & Power Point Presentation.

# Generate leads that develop into new customers.

# Answering customers' questions on the Services / Products.

# Manage inbound/ outbound customer calls in a timely manner.

# Demonstrating and presenting products / services.

# Self-Motivated, With Strong Ability To Work Both Independently And With The Team.

# Analytical And Problem-Solving Skills & Willing to work extra hours.

# Maintain Log sheet in given format of all cases handled on day basis.

# Should have experience in End User Support & Strong knowledge in troubleshooting.

# Keep Technical Skills And Product Knowledge Up To Date Through Self-Efforts And Internal Training.

Support Measurement Metrics

# No. of New Problem / Query Solving calls, No. of Follow up Problem / Query Solving calls, No. of Pending calls (not solving) per day, per week & per month.

# No. of Taking customer reference, No. of Learning new things & No. of Taking feedback per day, per week & per month - Revenue generated per day, per week & per month.

Job Type: Full-time

Pay: ₹10,000.00 - ₹20,000.00 per month

Shift:

• Day shift

Work Location: In person

Expected Start Date: 08/06/2025