IT Support Specialist

Cambridge Mobile Telematics (CMT) is the world's largest telematics service provider. Its mission is to make the world's roads and drivers safer. The company's AI-driven platform, DriveWell® Fusion, gathers sensor data from millions of IoT devices — including smartphones, proprietary Tags, connected vehicles, dashcams, and third-party devices — and fuses them with contextual data to create a unified view of vehicle and driver behavior. Auto insurers, automakers, commercial mobility companies, and the public sector use insights from CMT's platform to power risk assessment, safety, claims, and driver improvement programs. Headquartered in Cambridge, MA, with offices in Budapest, Chennai, Seattle, Tokyo, and Zagreb, CMT measures and protects tens of millions of drivers across the world every day.

This is your opportunity to provide world-class IT support at a fast-growing startup. Your mission will be to help our team become as productive as possible by working on a variety of day-to-day support tasks, including, but not limited to, the set-up and provisioning of laptops (mostly Macs), mobile devices (iOS and Android), serving as a point-of-contact for some of CMT's vendors in the region, as well as performing basic network troubleshooting. As an IT Support Specialist I, you'll be expected to solve internal-facing problems using defined standard operating procedures and other IT-related tasks as they arise. This position requires you to be in our office in Chennai, India, at a minimum of 4 times per week or as work demands.

CMT is looking for a collaborative, customer-committed, and creative IT Support Specialist I who wants to join us in making roads safer by making drivers better!

Responsibilities:

• Use independent established practices to provide world-class technical assistance for CMT-owned computers, iOS, and Android devices, as well as Enterprise SaaS applications, including provisioning and deprovisioning user accounts
• Work to maintain and update internal technical documentation when needed
• Assist with the new hire onboarding process, including ordering/provisioning laptops and equipment, and assisting with technical setup per internal Standard Operating Procedures (SOPs)
• Troubleshoot and support conference room A/V systems
• Communicate with internal team members at every level on a day-to-day basis
• Perform hands-on work as needed (end-user support, troubleshooting, HW/SW installs, upgrades, IT projects)
• Triage level 1 service requests and resolve requests within pre-defined service-level agreements (SLAs), and escalate as necessary
• Complete any additional tasks as assigned by management
  
  

Qualifications:

• Bachelor's degree or equivalent years of experience and/or certification in a related field
• Basic understanding of network protocols and the ability to troubleshoot connectivity issues
  
  

Nice to Haves:

• 2+ years of relevant working experience in a corporate IT environment
• 1+ years of experience managing Apple devices and other computer hardware, ideally in corporate environments
• 1+ years managing cloud SaaS products (Google Apps, Slack, etc.)
• 2+ years supporting users (end-user support, troubleshooting, security HW/SW installs, upgrades, IT/Helpdesk projects); with the ability to provide world-class customer service using excellent communication and tact
• 1-2 years working with Jamf and Microsoft Endpoint Manager (Intune)
• Experience Working in a SaaS Startup
• Familiarity with Atlassian products (JIRA and Confluence)
• College Graduate in Information Technology/Information Systems/Information Security
• Google Certified Administrator
• Linux OS management
• ISO 27001/SOC II Type II experience
• Jamf 100, 170, 200 certifications
  
  

Compensation and Benefits:

• Fair and competitive salary based on skills and experience
• Equity may be awarded in the form of Restricted Stock Units (RSUs)
• Medical Benefits (Health insurance, Personal accident insurance, Group term life insurance), gratuity, parental leave, sick leave and public holidays
• Employees are eligible for flexible allowances which includes Leave Travel Assistance, Telephone/Mobile Expenses, Professional development expenses, Meals Coupon, Vehicle Reimbursement
• Flexible scheduling and work from home policy depending on role and responsibilities
  
  

Additional Perks:

• Feel great working to improve road safety around the world!
• Join one of our many employee resource groups including Black, AAPI, LGBTQIA+, Women, Book Club and Health & Wellness
• Extensive education and employee assistance programs
• CMT will do all that is possible to support our employees and create a positive and inclusive work environment for all!
  
  

Commitment to Diversity and Inclusion:

At CMT, we believe the best ideas come from a mix of backgrounds and perspectives.

We are an equal-opportunity employer committed to creating a workplace and culture where everyone feels valued, respected, and empowered to bring their unique talents and perspectives. Diversity is essential to our success, and we actively seek candidates from all backgrounds to join our growing team.

We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability state. CMT is headquartered in Cambridge, MA. To learn more, visit www.cmtelematics.com and follow us on X @cmtelematics.