IT Support Specialist

Overview

The Zillow End-User Support team delivers IT support to all internal employees, ensuring a best-in-class customer experience. We leverage modern tools and platforms to assist our colleagues, focusing on process improvements and operational efficiency to drive continuous enhancements across the company.

Zillow Group is a strategic, mission-driven organization focused on delivering exceptional experiences and measurable outcomes. Our work spans cross-functional partnership, scalable programs and operational excellence in support of Zillow’s mission. We bring deep experience working across diverse teams in a dynamic, high-growth environment, balancing strategic thinking with hands-on execution to drive meaningful business impact. We are seeking an experienced professional to support our workforce expansion in India.

About The Role

As an IT Support Specialist, you will play a key role in supporting Zillow’s employees by resolving technical issues and maintaining a secure, efficient desktop environment. Your work will directly impact the productivity and satisfaction of our teams, helping Zillow operate smoothly and securely.

As an IT Support Specialist, You Will Get To:

• Provide day-to-day technical support for desktop systems, software, and hardware in a diverse environment.
• Troubleshoot and resolve issues related to hardware, software, connectivity, peripherals, and IT services.
• Support and manage enterprise systems and applications, including Active Directory, Office365, Salesforce, Okta, ServiceNow, and G-Suite.
• Assist with device management using tools like Intune (Windows) and JAMF (Mac).
• Maintain and troubleshoot Microsoft Exchange and Office365, including mailbox and distribution list management.
• Set up, monitor, and resolve audio-visual systems for meetings and events.
• Create and maintain clear process documentation.
• Occasionally travel to support partner offices as needed.
  
  

This role has been categorized as an Office position. “Office” employees regularly work at the Zillow India office for approximately 80 to 100 percent of their time each month. Employees must live within a reasonable commuting distance of the office. Zillow has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute.

In addition to a competitive base pay, employees in this role are eligible for incentive compensation subject to applicable laws and relevant Zillow policies. Actual amounts will vary depending on experience, performance and location.

Who you are

• 2+ years of IT experience.
• Strong customer service skills and a collaborative team mindset.
• Experience with Active Directory, Microsoft Exchange, telephony systems, basic networking, and service desk operations.
• Ability to explain technical concepts to both technical and non-technical audiences.
• Familiarity with enterprise device management tools (e.g., Intune, JAMF) and ticketing systems (e.g., ServiceNow).
• Excellent communication skills, both written and verbal.
• High attention to detail.
  
  

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers.

As the most-visited real estate platform in the U.S., Zillow helps millions of customers navigate buying, selling, financing, and renting with greater ease and confidence. Our teams in India play a critical role in building and scaling the technology, products, and operations that power this experience.

Whether you’re working in tech, operations, or shared services, you’ll collaborate with global partners to solve meaningful problems and help more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the U.S.. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, maternity status, HIV status, or veteran status. Reasonable accommodations will be provided to candidates with disabilities, in accordance with applicable policies.