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16 Weeks ago

IT Support Specialist

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Bangalore, Karnataka, India
Information Technology
PHARMACARE

Overview

Position: IT Support Specialist (SOFTWARE ,HARDWARE , NETWORKING, DIGITAL MARKETING)

Location: Ahmedabad, GJ (onsite)

Role Overview:
The IT Support Specialist will play a key role in managing day-to-day IT operations and providing technical support for employees. This role ensures smooth functioning of hardware, software, and network systems while troubleshooting issues to minimize downtime.

Key Responsibilities:

  • Technical Support:
  • Provide first-level IT support to employees via in-person, calls, or remote assistance.
  • Troubleshoot hardware and software issues for desktops, laptops, printers, and peripherals.
  • Assist users with basic queries related to software tools (e.g., MS Office, MS Teams, Remote Desktop).
  • System Maintenance:
  • Install, update, and configure software applications and operating systems.
  • Perform routine maintenance checks to ensure system efficiency.
  • Monitor system backups and ensure data security.
  • Network Support:
  • Assist in monitoring and troubleshooting network connectivity issues (LAN/WAN, Wi-Fi).
  • Coordinate with the IT vendor for critical network and server issues.
  • Asset Management:
  • Track and maintain IT inventory, including laptops, desktops, software licenses, and accessories.
  • Facilitate timely hardware upgrades and replacements.
  • Security & Compliance:
  • Ensure systems adhere to security protocols and data privacy policies.
  • Monitor antivirus, firewall settings, and endpoint security.
  • Report and document any IT-related breaches or vulnerabilities.
  • User Training & Documentation:
  • Assist in onboarding new employees by setting up IT systems and credentials.
  • Create user manuals and provide basic IT training for employees.
  • Collaboration:
  • Coordinate with cross-functional teams for IT requirements and system updates.
  • Liaise with external vendors for technical assistance as needed.

Requirements:

  • Education: Bachelor's degree in Computer Science, IT, or related field.
  • Experience: 1-2 years in IT support or similar role.
  • Skills:
  • Strong troubleshooting and problem-solving skills.
  • Knowledge of Windows OS, MS Office Suite, and Remote Desktop tools.
  • Familiarity with basic networking concepts.
  • Excellent communication and interpersonal skills.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹40,000.00 per month

Shift:

  • Day shift

Work Days:

  • Monday to Friday

Work Location: In person

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