IT Support Specialist

Summary

MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More~ https~//www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding.

The IT Support Specialist will be responsible for providing technical assistance and support for company events, online webinars, and day-to-day IT support for staff via phone, email, and internal systems. This role includes diagnosing and resolving issues at user workstations and ensuring timely support for local and remote employees.

As a member of the International IT Support Team, the specialist will support the daily computing needs of MathWorks’ offices in India. This position is based in the Bangalore office.

MathWorks nurtures growth, appreciates diversity, encourages initiative, values teamwork, shares success, and rewards excellence.

Responsibilities

• Provide company meetings support by organizing and supporting various channels like MS Teams, WebEx, Meeting rooms Audio Video.
• Create, edit, and publish meeting recordings. Playback and support online videos playbacks.
• Conduct preventive maintenance and administer the meeting rooms.
• Respond to IT Help Desk incidents, acknowledge tickets, and provide user level support until incident is resolved.
• Prioritize and troubleshoot software, hardware, network, and access issues; including investigation of the issue, conducting root cause analysis, escalating problems to other team members or vendors, performance tuning, etc.
• Record track and maintain regional IT asset inventory in the asset management system
• Work with worldwide SSG team on various piloting activities and deployments.
• Occasional travel to remote offices
• Provide training to users related to desktop products
• Liaise with local external service and support technician
• Support the optimization of the existing environment
• Participate in local and global IT projects as required
  
  

Minimum Qualifications

• A bachelor's degree and 1 year of professional work experience (or equivalent experience) is required.
  
  

Additional Qualifications

• A college degree and 1+ year of professional work experience, or 3+ years’ work experience in Information Technology, including 1 year support experience with networked PC equipment
• Experience with supporting Audio Video equipment in combination with MS Teams / Webex in a conferencing environment
• Working knowledge of video editing and mixing tools
• Working knowledge of audio devices and mixers
• Excellent verbal and written communication in English.
• In-depth knowledge of Desktop Operating systems, VDI desktops
• In-depth knowledge of standard desktop software including Microsoft Office & Unified Communications products
• In-depth knowledge of desktop and laptop hardware components
• Audio Video and events support experience