Pune, Maharashtra, India
Information Technology
Other
Infor
Overview
General information
Country
India
State
Telangana
City
Hyderabad
Job ID
44919
Department
Information Technology
Description & Requirements
We are seeking a highly skilled and experienced IT Support Specialist to join our IT team. The ideal candidate will have strong hands-on expertise in supporting Windows, Linux, and macOS environments, troubleshooting laptop hardware issues, and mentoring junior team members. You will serve as a technical escalation point for the team, drive knowledge sharing, and ensure high-quality end-user support.
Key Responsibilities:
- Provide Level 2/3 support for laptop hardware issues (diagnostics, replacements, vendor coordination).
- Troubleshoot and resolve OS-related issues across Windows, Linux (Ubuntu), and macOS.
- Assist users with issues related to applications, VPNs, printers, email, and network connectivity.
- Mentor and coach junior IT support engineers; lead knowledge-sharing sessions.
- Maintain detailed documentation, SOPs, and troubleshooting playbooks.
- Collaborate with IT Infrastructure, AV, and Security teams to address cross-functional issues.
- Manage incident tickets and service requests using ticketing systems.
- Ensure timely resolution of issues within defined SLAs.
- Participate in IT asset lifecycle activities including deployment, refresh, and return.
- Support remote and in-office users
Required Qualifications:
- 2–4 years of experience in IT support with multi-OS exposure.
- Strong knowledge of Windows 10/11, Linux (Ubuntu), and macOS support.
- Hands-on experience with laptop diagnostics, repairs, and warranty handling (Dell, HP)
- Experience mentoring junior team members or acting as a team lead/escalation point.
- Familiarity with Active Directory, remote support tools, and endpoint security practices.
- Strong communication and interpersonal skills.
- Excellent analytical and problem-solving abilities.
Preferred Qualifications:
Certifications: CompTIA A+/N+, Microsoft (MCSA/MCP), Apple ACSP, ITIL Foundation.
Familiarity with scripting (PowerShell, Bash) for automation is a plus.
Experience supporting hybrid workforce (remote + on-site) setups.
Exposure to asset management tools and ITIL frameworks.
About Infor
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
For more information visit www.infor.com
Our Values
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.
We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.
Similar Jobs
View All
16 Hours ago
Java Developer – Payments Domain
Information Technology
- 4 - 7 Yrs
- Mumbai (All Areas)
We are hiring Java Developers with 4–6 years of hands-on experience in backend development, particularly within the Payments or FinTech domain. The ideal candidate should possess a strong foundation in Java technologies and be capable of working in a...
16 Hours ago
SAP Functional Architect
Information Technology
- 40,00,000 - 45,00,000 INR - Annual
- 12 - 15 Yrs
- Bangalore, Chennai
We are seeking an experienced SAP Pre-Sales Architect with a strong functional background and deep expertise in at least one SAP functional area. The ideal candidate will have extensive knowledge of cross-module integrations and a proven track record...
18 Hours ago
Senior React Native Developer
Information Technology
- 7 - 12 Yrs
- Jaipur
The NineHertz is on the lookout for a Senior React Native Developer who is passionate about mobile app development and thrives in a fast-paced environment. This is a fantastic opportunity to work with a dynamic team, drive innovation, and help delive...
19 Hours ago
Senior Data & AI Analytics Engineer (Remote)
AI & Machine Learning Advancement
- 18,00,000 - 24,00,000 INR - Annual
- 5 - 8 Yrs
- Pune
Job Ref: NT-DAAI-003
Experience: 5–8 years
Client: A prestigious AI-first tech company
Notice: Early joiners preferred (Immediate- 30 days)
We are hiring on behalf of a prestigious AI-first technology client for a Senior Data & AI Analytics En...
19 Hours ago
AI Engineering Manager (Remote)
Information Technology
- 40,00,000 - 50,00,000 INR - Annual
- 10 - 15 Yrs
- Pune
Experience: 10 to 15 years
Location: Remote
Notice Period: Immediate to 30 days preferred
Client: Leading mid-sized firm specializing in AI-driven solutions
Overview:
We are looking for an AI Engineering Manager to lead a dynamic team of ...
20 Hours ago
Senior Generative AI Engineer
Information Technology
- 6 - 10 Yrs
- Anywhere in India/Multiple Locations
Experience: 6 to 10 relevent years
Location: Remote
Notice Period: Immediate to 30 days preferred
Client: India based prestigious enterprise in the AI domain
Overview:
We are seeking a seasoned Generative AI Engineer to spearhead the devel...
2 Days ago
QA Engineer (Manual & Automation Testing)
Information Technology
- Noida, Uttar Pradesh, India
About 23 Ventures 23 Ventures specializes in building technology to help startups and early-stage ideas achieve product-market fit, scale, and stay focused. We partner with startups and early-stage ideas to provide resources, practical advice, and e...
2 Days ago
Senior Full Stack Developer - Node.js/Express.js
Information Technology
- Noida, Uttar Pradesh, India
Job OverviewWe are looking for a Full-Stack Developer with 4+ years of experience in software development.ResponsibilitiesThe ideal candidate will be proficient in both frontend and backend technologies, capable of building scalable and high-perform...
Talk to us
Feel free to call, email, or hit us up on our social media accounts.
Email
info@antaltechjobs.in