Gurugram, Haryana, India
Information Technology
Full-Time
TIFIN
Overview
We are looking for a proactive and detail-oriented Systems Administrator - IT Operations to join our team in Mumbai. In this role, you will be responsible for managing IT infrastructure, ensuring system uptime, supporting end-user devices, and maintaining a secure and efficient IT environment.
Responsibilities
Responsibilities
- Oversee daily IT operations, ensuring optimal performance of hardware, software, and networks.
- Manage laptop provisioning, software installation, upgrades, and maintenance.
- Handle user access management - onboarding, offboarding, and role-based access control across systems and tools.
- Provide support for both Mumbai and Bangalore offices (~1000 users across locations).
- Support remote teams as well.
- Review IT infrastructure and provide improvement recommendations following best practices.
- Administer both Mac and Windows systems.
- Perform network administration and troubleshooting.
- Manage basic email and endpoint security administration.
- Handle laptop/desktop/printer setup and maintenance.
- Conduct NEO/LDO (New Employee Orientation/Last Day at Office) IT processes.
- Support end-user requests for application installation and issue resolution.
- Maintain and update service desk tickets and incident logs.
- Conduct quarterly checkpoint reviews to assess work and adjust the scope of work as needed.
- Maintain accurate IT asset inventory, including hardware and software licenses.
- Work with vendors for hardware procurement, licensing, and support.
- Ensure compliance with IT policies, audits, and data security protocols.
- Bachelor's degree in Computer Science, IT, or related field.
- Minimum 2 years of experience in IT operations or system administration.
- Strong knowledge of Windows/macOS environments, SaaS tools, and endpoint security.
- Experience with network configuration, firewalls, VPNs, and IT security.
- Familiarity with IT ticketing and asset management platforms.
- Excellent communication and multitasking abilities.
- Bonus: A Basic understanding of DevOps concepts is a plus.
- Laptop/Desktop Support.
- Troubleshooting on Mac and Windows systems.
- Expertise with macOS, device setup, and system-level support.
- Support for Microsoft Office and general application issues.
- Basic Network Support.
- Diagnosing connectivity and system access issues.
- Handling basic networking tasks.
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