ITAM - Business Analyst - Senior Associate

Overview

At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions. In technology leadership and strategy at PwC, you will focus on leading large technology teams and partnering with technology and business leaders across the enterprise for common goals, mutual responsibility, and accountability. You will own multiple aspects of the technology delivery cycle, lead executive stakeholder management, have large teams and a substantial fiduciary responsibility. Additionally, you will set and execute the domain strategy aligned with business goals, prioritisation, and demand.

The Opportunity

When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.

As part of the Technology Leadership and Strategy team you will implement and configure ServiceNow ITOM modules to enhance operational efficiency. As a Senior Associate, you will develop customizations, conduct testing, and collaborate with cross-functional teams to đảm bảo successful delivery of IT service management solutions.

Responsibilities

• Implement and configure ServiceNow ITOM modules
• Develop customizations to enhance operational effectiveness
• Conduct thorough testing of IT service management solutions
• Collaborate with cross-functional teams for successful delivery
• Document configurations and processes for future reference
• Troubleshoot and resolve issues related to ITOM
• Stay updated on ServiceNow industry standards
• Maintain compliance with organizational standards
  
  

What You Must Have

• Bachelor's Degree in Technology, Computer Science, Engineering, Information Systems
• 4 years of experience
• Oral and written proficiency in English required
  
  

What Sets You Apart

• ServiceNow certifications such as CIS – Discovery, CIS – Service Mapping, CIS – ITOM p
• Implementing and configuring ServiceNow ITOM modules
• Designing and maintaining service maps and application dependency mappings
• Developing customizations including Business Rules and Workflow automations
• Integrating with infrastructure monitoring tools and cloud platforms
• Conducting unit, functional, and integration testing for ITOM modules
• Preparing and maintaining technical artifacts and documentation
• Participating in client workshops and providing technical insights
  
  

The Opportunity

When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.

As part of the Technology Leadership and Strategy team you will support clients in transforming their IT asset lifecycle processes. As a Senior Associate you will engage with business and technical teams to gather requirements and design functional solutions that leverage ServiceNow capabilities. This role offers the chance to build trusted client relationships and contribute to the delivery of innovative IT Asset Management solutions.

Responsibilities

• Engage with business and technical teams to gather requirements
• Design functional solutions leveraging ServiceNow capabilities
• Support clients in transforming IT asset lifecycle processes
• Build trusted relationships with clients to understand their needs
• Contribute to the delivery of innovative IT Asset Management solutions
• Analyze asset management processes for improvement opportunities
• Collaborate with cross-functional teams to achieve project success
• Maintain compliance with industry standards and practices
  
  

What You Must Have

• Bachelor's Degree
• 4 years of experience
• Oral and written proficiency in English required
  
  

What Sets You Apart

• Bachelor's Degree in Technology, Engineering, Computer Science, Information Systems, or Business Administration preferred
• ServiceNow certifications such as CIS – HAM, CIS – SAM, CSA preferred
• Demonstrating functional knowledge of ITAM principles
• Shaping functional solutions on the ServiceNow platform
• Engaging in business analysis and requirements gathering
• Designing process flows and functional configurations
• Maintaining communication with project stakeholders
• Collaborating in an Agile/Scrum environment
• Additional certifications in ITIL, ITAM, or software licensing frameworks are a plus