Java Full Stack Developer

Overview

Responsibilities

• Serves as backup for the Technical Operations Manager and act as escalation point of contact for application support teams.
• Supervise and manage a team of support engineers to provide effective and timely day-to-day application support, advice, guidance and timely problem resolution to achieve operational outcomes.
• Manage day-to-day work activities of the team, including assigning, monitoring & prioritizing support tickets (JIRA) ensuring SLA/OLA has been met covering 24/7 shifts.
• Work closely and collaborate with developers, QA, Release and Implementation teams for timely resolution and to enhance customer experience.
• Implement cross function training and job shadowing / knowledge sharing among the team members.
• Maintaining and updating technical documents, knowledge base articles and procedures
• Innovation and analytical skills to generate viable option and develop solutions to diverse workspace issues and take responsibility for outcomes.
• Contribute to scrum sessions and the overall improvement in our technical support process and represent Technical Support Teams on global platforms within MCO.
• Providing pre and post technical support for major SaaS releases and occasional shift rotations.
• Provides technical direction, understands vision, goals and direction of the team.
• Communicates project plan information, objectives, and deliverables to the team.
• Identifies opportunities for continuous improvement.

Experiences and Skills

• 6+ years of experience in Application Support for enterprise products (L3)
• Excellent written and verbal communication skills
• Working SQL and Linux/Unix knowledge
• Java, GIT, IntelliJ, JIRA/Zendesk/Bitbucket, Jenkins
• JBoss Application Server, Apache, and Oracle
• JSP, CSS, XML, HTML, AngularJS · Skills to provide FTP setup, support and troubleshooting for data transfer using protocols such as FTP, FTPS, SFTP and PGP encryption

Job Types: Full-time, Permanent

Pay: ₹2,000,000.00 - ₹4,500,000.00 per year

Benefits:

• Life insurance
• Paid sick time
• Paid time off
• Provident Fund
• Work from home

Location Type:

• In-person

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Rangareddy, Telangana: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Full-stack development: 6 years (Required)

Language:

• English (Required)

Work Location: In person