Jr. Network Engineer (Technical Advisory)

Overview

CORPORATE MANAGEMENT

JOB DESCRIPTION

1

IDENTIFICATION

1.1

job title

Jr. Technical Advisor

1.2

job group/Category

“Level 7”

1.3

directorate

Head Office

2. MAIN PURPOSE OF THE JOB:

Employee in this job is responsible for providing Technical support on technology-based systems. Employees have the highest level of understanding of best practices with respect to the planning, design, infrastructure, implementation and use of information technology and information management systems and processes.

3. REPORTING STRUCTURE:

4. SCOPE OF THE JOB

personnel reporting to the job holder

REPORTING DIRECTLY TO

NIL

Sr. Technical Advisor

5. PRINCIPAL RESPONSIBILITIES

KEY RESULT AREAS

KEY PERFORMANCE INDICATORS

1-Software Maintenance Support

· 100% productive Support works.

· 100% effective utilization of resources.

· 100% troubleshooting of problems.

· Software Customization Assistance – 100%

· Software support vendor coordination – 100%

· Technical Guidance – 100%

2- Team Building & Monitoring

· Team Coordination 100%

· Team Performance – 100%

· Deadlines Achievement - 100%

AREAS

RESPONSIBILITIES

REPORTS TO BE SUBMITTED

SUBMISSION TO

Software Maintenance Support

Responsible for providing productive support works.

Analyzing systems data in order to make changes to the Software configuration.

Completing functionality and performance tests on the final repaired/customized product.

Creating specifications and documents for components and completed systems.

Recruit and train employees, develop personal growth opportunities, provide leadership for employee relations, effectively communicate job expectations, coach, train, counsel and discipline employees and developer, coordinate and enforce systems and policies

Perform hands-on technical work on escalated Technical advisor matters; refer major hardware and/or software issues or defective product issues to vendors or department Management for service

Motivate staff to accomplish important objectives and multiple demands and creates a sense of urgency in all tasks

Hold the Technical Advisory team accountable for their deliverables and ensure that projects are delivered by agreed timelines

Develop systems and tools for effective task execution. Implement, manage and evaluate Technical Advisory operation processes and procedures, in accordance with the standards and procedures set out by the organization

Coordinate with the external vendors with support on software customization and timely resolution of matters escalated from the software or Hardware wing of Netcare.

Team Building & Monitoring

Responsible for building and fostering an efficient team of Advisors.

Responsible for coordinating with other teams of network Advisors.

Reporting

Daily submit all reports to the reporting manager through MIS, ensure that all the fields are completely filled and updated as per the instruction.

Monitor and review the reports sent by the team and give a comment on the basis of the result.

6. ANY OTHER TASKS:

Ø Time to time tasks assigned by the Reporting person

Ø Responsible to attend review meetings

7. MACHINES & EQUIPMENT USED BY THE POSITION

Ø Mobile phone

Ø Laptop

8. REQUIRED QUALIFICATIONS & COMPETENCIES

I. Preferred Knowledge/Education

Ø Should have completed Post Graduate in Computer sciences/IT.

Ø IT Knowledge

Ø Knowledge of the Industry Standards and Practices.

II. Experience

Ø Minimum overall experience of 2 - 4 years’

Ø Ability to Manage and Coordinate

III. Skills required

Ø Prolific computer and digital literacy, Prolific in MS Office, CCNA, CCNP, Linux knowledge, C++, Python.

Ø Technical Support and Troubleshooting Hardware Development, Analysis, and Testing.

Ø Excellent communication skills, ability to communicate effectively at all levels of the organization, ability to effectively resolve conflict situations, and able to work collaboratively with managers and staff.

IV. Job Competencies

Ø Team leadership, Collaboration, Influencing.

Ø Confidence and skills to deal directly with senior managers, customer service focused, energetic, intelligent, respects confidentiality, pro-active, integrity, enthusiastic, committed and respect for diversity, and ability to work independently.

V. Mental competencies

Ø Behave Ethically

Ø Build Relationships

Ø Communicate Effectively

Ø Foster Teamwork

Ø Never Compromise

Ø Focus on Quality

• NATURE OF WORK

I. Work environment

Ø Works in an office environment, but needs to visit other units based on the need.

Ø Works a standard workweek, but additionally will often work evenings, weekends, and overtime hours to accommodate activities such as meetings, etc.

II. Hours of work

Ø Normal working hours may be required to work outside normal working hours due to the nature of the work in general.

10. ACKNOWLEDGEMENT & APPROVAL

We have carefully reviewed this Job Description and we are both satisfied that it fully and accurately describes the requirements of the position.

Immediate Reporting Manager

Signature: ________________________________ Date: ______________________________

I have read this document and agree to undertake the duties and responsibilities listed above. I also Acknowledge that this description of tasks is only indicative and that it is my responsibility to be an active and supportive member of the team. Therefore, I may be required to undertake additional duties and responsibilities from time to time that is not detailed herein.

OCCUPANT

Name: _______________________________________________________________

Signature: ____________________________ Date: ________________________________________

Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Leave encashment
• Provident Fund

Schedule:

• Day shift

License/Certification:

• CCNA (Required)

Location:

• Piravom, Kerala (Required)

Work Location: In person

Application Deadline: 24/03/2025
Expected Start Date: 21/03/2025