Junior IT Support - onsite (Surat)

Overview

Junior IT Support- onsite

We’re looking for a Junior IT Support  to ensure the smooth and efficient operation of IT systems and support services across the organization. This role combines hands-on technical support, strong customer service, and adherence to IT security and compliance standards while working onsite from the Surat office.

📍 Location: Surat (Onsite)

🧠 Experience: B.Tech IT / Diploma in IT

📈 Salary: 18,000 – 25,000 INR/month

🌟 Our Values

• User First Approach
• Honest & Constructive Communication
• Constant Improvement
• Planning & Long-Term Thinking

🎯 Core ResponsibilitiesService Management

• Manage IT support tickets and incidents to ensure timely resolution within SLAs
• Identify recurring issues and perform root cause analysis
• Implement long-term solutions to minimize future disruptions

• Provide high-quality IT support to all end-users
• Handle escalated issues professionally to maintain user satisfaction
• Communicate clearly with users regarding issue status, updates, and resolutions

• Ensure IT support practices follow internal policies and regulatory standards
• Implement and enforce security protocols to protect systems and data

• Handle IT access requests
• Support IT onboarding and offboarding processes
• Maintain and track NAR-related IT activities

👤 Ideal Candidate

• Basic to intermediate IT support and troubleshooting skills
• Customer-focused mindset with clear communication
• Ability to handle incidents, priorities, and follow-ups independently
• Willingness to learn and improve IT processes

🛠 Technical Skills

• IT support and incident management fundamentals
• Problem identification and root cause analysis
• Basic understanding of IT security and compliance practices

🎓 Qualifications

• B.Tech in IT or Diploma in IT

⏰ Availability & Working Hours

Full-time (Monday to Friday)

40 hours/week

Availability Requirements:

• Available for priority communication between 10:00 AM – 6:00 PM IST
• Daily meeting at 12:30 PM IST
• On-demand meetings as required (IST time zone)
• Weekly session every Tuesday at 1:00 PM IST