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5 Weeks ago

L1 Technical Support Engineer

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Information Technology

Full-Time

Tekessence Software Solution Pvt Ltd

Overview

We are looking for a skilled L1 Technical Support Engineer to provide end-user support by troubleshooting hardware, software, and networking issues.

Experience : 6 months to 1 Year

Work Location : Trichy

Work Mode : Work from Office

Key Responsibilities:

Provide technical support to end-users, ensuring timely resolution of issues.

Manage shift responsibilities independently.

Adhere to SLA requirements and follow up on escalated issues.

Log and track incidents using ticketing tools.

Work in 24x7 rotational shifts with two days off (not necessarily on weekends)

Requirements:

Excellent/good communication skills to interact effectively with users.

Diploma or Bachelor's degree in Computer Science (mandatory).

Prior experience in desktop support or help desk roles.

Proficiency in desktop operating systems and productivity applications.

If you have the required skills and are eager to grow in a dynamic IT support environment, we encourage you to apply!

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Shift:

Rotational shift

Work Days:

Monday to Friday
Weekend availability

Work Location: In person

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