Gurugram, Haryana, India
Information Technology
Full-Time
Trivent Systems Pvt Ltd
Overview
Role:
Job Description
This role involves providing first-line technical support to end-users, troubleshooting hardware and software issues, and ensuring timely resolution of IT-related problems. The ideal candidate will have a solid foundation in IT fundamentals, excellent communication skills, and a customer-service mindset.
Responsibilities:
Preferred Qualifications:
PF
Variable Pay
Requirements
Preferred Qualifications:
Job Description
This role involves providing first-line technical support to end-users, troubleshooting hardware and software issues, and ensuring timely resolution of IT-related problems. The ideal candidate will have a solid foundation in IT fundamentals, excellent communication skills, and a customer-service mindset.
Responsibilities:
- Provide first-level technical support for end-users via phone, email, and ticketing system
- Troubleshoot and resolve hardware, software, and network issues on Windows and Linux operating systems
- Configure and support MS Office applications and other business software
- Assist with basic network troubleshooting including connectivity issues
- Perform routine patch management and system updates
- Monitor and maintain network infrastructure including switches and firewalls
- Document all support activities in the ticketing system with clear, concise notes
- Escalate complex issues to L2/L3 support when necessary
- Participate in on-call rotation to provide 24/7 support coverage
- Assist with basic information security tasks and compliance activities
- Remotely diagnose and troubleshoot technical issues
- Create and maintain technical documentation and user guides
- Provide basic training to end-users on common applications and procedures
- 1-2 years of experience in an IT support role
- Diploma or bachelor’s degree in information technology, Computer Science, or related field
- Proficiency in Windows operating systems (Windows 10/11)
- Basic knowledge of Linux environments
- Experience with MS Office suite troubleshooting and configuration
- Understanding of basic networking concepts (TCP/IP, DHCP, DNS)
- Familiarity with patch management processes
- Basic understanding of switch and firewall configurations
- Excellent verbal and written communication skills
- Strong customer service orientation
- Basic knowledge of information security principles and best practices
- Experience with remote troubleshooting tools and techniques
- Ability to work in a 24/7 on-call rotation
- Strong problem-solving and analytical skills
Preferred Qualifications:
- CCNA, CompTIA A+, Network+, ITIL or similar certifications
- Experience with ticketing systems (Zoho Desk, GLPI, JIRA, or similar)
- Knowledge of Active Directory and user account management
- Familiarity with virtualization technologies
- Experience in a corporate IT environment
- Basic scripting abilities (PowerShell, Bash)
- Detail-oriented with strong troubleshooting skills
- Ability to work under pressure and manage multiple priorities
- Excellent time management skills
- Patient and empathetic when dealing with non-technical users
- Self-motivated with a willingness to learn new technologies
- Team player with a positive attitude
- Adaptable to changing technical environments and requirements
PF
Variable Pay
Requirements
Preferred Qualifications:
- CCNA, CompTIA A+, Network+, ITIL or similar certifications
- Experience with ticketing systems (Zoho Desk, GLPI, JIRA, or similar)
- Knowledge of Active Directory and user account management
- Familiarity with virtualization technologies
- Experience in a corporate IT environment
- Basic scripting abilities (PowerShell, Bash)
- Detail-oriented with strong troubleshooting skills
- Ability to work under pressure and manage multiple priorities
- Excellent time management skills
- Patient and empathetic when dealing with non-technical users
- Self-motivated with a willingness to learn new technologies
- Team player with a positive attitude
- Adaptable to changing technical environments and requirements
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