L2 Network Engineer

Overview

We are seeking a skilled Level 2 Network Engineer to join our NOC (Network Operating Centre) Team. The ideal candidate must possess a strong background in Telecom data network and systems support. This role is critical for ensuring stable operations and escalated issue resolution in a secure environment. This includes supporting network hardware and software, troubleshooting incidents, and working closely with Customer, L1 support, L3 engineers, and other NOC teams.

Responsibilities

• To manage WAN, and LAN network connectivity across multiple sites.
• Strong troubleshooting experience and in-depth knowledge on all Routing protocols. - EIGRP, OSPF, BGP, HSRP, VRRP, GLBP, Static,
• Respond to and resolve network tickets/ incidents and service requests.
• Troubleshoot network issue involving switches, routers, firewalls, and wireless systems.
• Perform configuration, maintenance, and upgrades of network equipment (Cisco, Juniper, Palo Alto, etc.).
• Implement and maintain network security policies, including firewall rules and access controls.
• Collaborate with vendors and ISPs for link issues, outages, and escalations.
• Document network diagrams, configurations, and standard operating procedures.
• Support planned network changes and participate in network implementation or migration projects.
• Assist with monitoring tools like SolarWinds, PRTG, or similar for proactive alerting.
• Follow ITIL processes for incident, change, and problem management.
  
  
  

• Bachelor’s degree in Telecom, Computer science, Information Technology, or related field.
• 8-10 years of experience in Telecom Data or enterprise-level network support.
• Strong knowledge of Layer 2/3 switching and routing protocols (OSPF, EIGRP, BGP).
• Hands-on experience with Cisco, Juniper, Palo Alto, or equivalent network equipment.
• Familiarity with network security principles and technologies (VPN, ACLs, NAT, firewalls).
• Understanding of wireless networking (Cisco, etc.).
• Proficiency in troubleshooting tools like Wireshark, traceroute, ping, etc.
• Experience working in ticketing system such as ServiceNow will be preferable.
  
  
  

• Industry certifications such as CCNA, CCNP, CCIE, JNCIA, PCNSE, or equivalent.
• Knowledge of SD-WAN, MPLS, or hybrid networking models.
• Familiarity with NAC solutions like Cisco ISE.
• Experience with cloud networking (AWS, Azure, or GCP).
  
  
  

• Excellent problem-solving and analytical skills.
• Strong communication and documentation abilities.
• Ability to work independently and as part of a global team.
• Willingness to learn and adapt to new technologies.