Lead Business Analyst - Retail/Commercial Banking

As passionate about our people as we are about our mission.

What We’re All About

Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

Q2 is seeking a dynamic and experienced Lead Business Analyst to join the Service Delivery Centre of Excellence (CoE). As part of this role, you will contribute to delivering innovative digital banking solutions to our North American Banking & Financial Services Clientele. Joining a high-performance team, you'll be at the forefront of technology, involved in implementing and supporting custom code for clients. If you thrive on problem-solving and exceeding client expectations, we invite you to be a part of this dynamic position.

Responsibilities

• Work closely with stakeholders, including business users, clients, and technical teams, to understand their needs and gather requirements.
• Guide and support the BA team through mentorship, lead daily stand-up meetings, facilitate various team gatherings, and take charge of developing and managing key performance indicators (KPIs) and success metrics
• Plan & Conduct interviews, workshops, and meetings to elicit detailed information about the project's objectives, functionalities, and constraints.
• Document these requirements, ensuring clarity, completeness, and traceability to help guide the development and implementation process.
• Collaborate with the development team to break down high-level requirements into user stories, epics, and tasks.
• Expand and refine these smaller units of work, ensuring that they are clear, actionable, and well-defined.
• Triage incoming defects, analyze, and categorize them to provide comprehensive support to the development team, ensuring faster and more effective issue resolution.
• Facilitate and lead agile practices, including stand-ups, sprint planning, demos, and sprint retrospectives to drive efficient and collaborative project development.
• Facilitates better communication between stakeholders and the development team, leading to more efficient development and delivery of features.
• Generating functional design specifications, use cases, process flows, wireframes, mock-ups, and data models.
• Collaborating with the development team to produce the Technical Design Document.
• Working alongside the quality assurance team to develop test scenarios and test cases.
• Preparing user guides and run books to explain the features and functionalities of the delivered product.
• Work closely with cross-functional teams, such as development, testing, and operations teams, to determine the release scope, schedule, and priorities.
• Co-ordinate & effectively communicate release plans with all the stakeholders ensuring everyone is aligned with the release plan and understands their respective roles and responsibilities.
• Ensure all prerequisites for the release, such as approval and documentation, are completed and in place.
• Co-ordinate with deployment teams to ensure their availability during the release cutover window, facilitating a seamless release process.
• Proactively communicate with customers before the start of the release and provide updates after the completion of the release to keep them informed.
• Ensure a smooth progression from development through testing, SIT, UAT, Pre-Production, and finally Production deployment.
• Ensure that teams adhere to the release management process, and deployments to higher environments are executed according to the agreed-upon schedule with the customer.
• Communicate with the customer, obtaining their approvals before deploying to any of their environments, thus maintaining a transparent and collaborative approach to the release process.
  
  

Experience And Knowledge

• 8+ years of Business Analyst experience.
• Typically requires a Bachelor’s degree in BE/B.Tech and a minimum of 8 years of related experience; Preferred Master's degree in business administration, Information Technology, or related field.
• Financial Industry experience with in-depth banking knowledge
• Proficiency in utilizing essential project management and analysis tools, including Jira, Confluence, Visio, and other industry-standard software
• Excellent communication skills with good interpersonal skills
• Strong analytical and problem-solving skills
• Motivated by providing excellent Customer Service
• Desire to join a winning team, prove yourself, and ramp up quickly
• Experience contributing in an Agile development environment
• Experience with MS Visio or equivalent software
• Informal or academic experience with software development.
  
  

This position requires fluent written and oral communication in English.

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”
  
  

Click here to find out more about the benefits we offer.

How We Give Back To The Community

You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page. Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.