Lead Data Analyst

Description And Requirements

Job Description & Responsibilities:

Produce reports for internal/external customers and senior leadership as needed.

Translate strategic initiatives into meaningful and measurable metrics for leadership and various teams.

Experience communicating data driven insights.

Identify trends and opportunities for improvement.

Perform ad-hoc analysis and special projects as needed including but not limited to research projects.

Data mine, document, test and debug reporting and analysis using standard tools including but not limited to Microsoft Office Suite, SQL, SSRS and Power BI

Identify, document, ideate and analyze business outcomes and be able to respond to all data inquiries and questions as they pertain to business outcomes by navigating through multiple data systems.

Able to respond to all data inquiries and questions as they pertain to business outcomes by navigating through multiple data systems and multiple operational teams.

Understand the business functions and needs for information.

Possess strong skills in understanding, manipulating, and analyzing data, and who can facilitate data driven decision-making.

Possess strong spreadsheet skillset: Advanced Excel proficiency and Power BI are requirements.

Prepares and provides required reports and/or graphs for tracking, trending and other reporting requirements.

Additional Job Description

Related post-secondary education (University degree or College diploma).

Minimum 5 year of prior related experience in a corporate environment.

Advanced knowledge of Microsoft Excel: ability to create Pivot tables, write and debug complex formulas and create data visualization. Prior experience is writing macros an asset.

Intermediate to advance SQL knowledge: ability to write and debug basic to intermediate SQL queries, and ability to read advance queries.

Basic to intermediate Power BI knowledge: ability to create visualization tools, establish file connections, knowledge of Power Query and Dax formulas.

Highly effective communication skills.

Knowledge of statistical concepts and trending analysis.

Exceptional analytical, conceptual, and problem-solving abilities.

Dedicated and flexible team player with a high energy level and solid organizational skills.

Outstanding attention to detail, and the ability to uphold high quality control standards.

Ability to work through complex issues to meet deadlines for deliverables.

Ability to demonstrate a sense of urgency, resourcefulness, responsibility, and accountability.

Able to prioritize and execute tasks in a high-pressure environment.

Experience working in a team-oriented, collaborative environment.

Excellent multi-tasking and prioritization skills.

Strong written and oral communication skills.

Additional Job Description

Lead Senior Data Analyst is responsible for preparing and ensuring the accuracy of data, reports, and metrics provided to senior leadership and appropriate stakeholders.

Language Reference

English

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.