Information Technology
Full-Time
UST
Overview
Role Description
Job Title: Salesforce Business Analyst (Sales/Service Cloud)
Experience Range: 12+ Years (Minimum 8 years in Salesforce)
Hiring Location: Bangalore, Chennail, Hyderabad, Pune, Noida, Kochi & Trivandrum
Must Have Skills
Sfdc,Sfdc Design,Analytics
Job Title: Salesforce Business Analyst (Sales/Service Cloud)
Experience Range: 12+ Years (Minimum 8 years in Salesforce)
Hiring Location: Bangalore, Chennail, Hyderabad, Pune, Noida, Kochi & Trivandrum
Must Have Skills
- Salesforce Certifications: ADM201 (Mandatory), plus ADM301 / Sales Cloud / Service Cloud (Preferred)
- Solution Design expertise in Salesforce Sales/Service Cloud
- Minimum 4–5 Salesforce Sales/Service Cloud implementations, each at least 6 months
- Experience in CRM roadmap planning, and implementing Sales Cloud / Service Cloud / Community Cloud / Marketing Cloud / Force.com
- Strong knowledge of Salesforce configuration, administration, and objects
- Proven experience in BRD writing, user stories, process flow documentation
- Strong Requirements Analysis & Management skills (BRD, SRS, gap analysis, solution design docs)
- Ability to run JAD sessions, design workshops, and whiteboarding sessions
- Excellent communication and analytical skills
- Experience in Onsite-Offshore coordination with global teams
- Exposure to Apex / Visualforce for POCs and basic configuration
- Hands-on with Salesforce prototype building (Sales/Service/Marketing Cloud, Force.com)
- Experience with Chatter and custom app development on Force.com
- Familiarity with Technical Design documentation
- Comfortable with late evening or early morning calls to coordinate with offshore teams
- Lead and drive Salesforce Sales/Service Cloud solution design
- Act as the primary liaison between business stakeholders and technical teams
- Gather and analyze requirements for Sales/Service/Community/Marketing Cloud implementations
- Develop detailed documentation: BRDs, process flows, user stories, use cases, and gap analysis
- Facilitate design brainstorming and prototype review sessions
- Coordinate with offshore teams for development, configuration, and testing
- Provide oversight and guidance on Salesforce implementation best practices
Sfdc,Sfdc Design,Analytics
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