Lead Software Engineer - Salesforce Technical Specialist (COE Salesforce)

Job Description:

Role: Lead Software Engineer - Salesforce Technical Specialist (COE Salesforce)

Number of positions: 1

Description: At Airbus, Salesforce serves as our pivotal Customer Relationship Management platform across the entire group (3 divisions), addressing the end-to-end customer experience and sales funnel while building our comprehensive customer 360-degree view. It is fundamental to our customer-centric transformation and is strategic for the future of our company.

As the platform evolves, we are seeking a Lead Software Engineer - Salesforce Technical Specialist to technically guide our team in India (currently 7 persons) and contribute to the foundations of a Global Transversal Center of Excellence. This role requires significant hands-on technical work in addition to leadership responsibilities.

If you possess a passion for Salesforce products, are a staunch advocate for standard solutions, have proven expertise in leading Salesforce developers and admins, and excel at hands-on configuration and development to achieve tangible results, we invite you to join our team. You will play a key role in driving technical excellence and contributing to our digital customer-centric transformation.

As a Lead Software Engineer - Salesforce Technical Specialist, you will:

• Technical Leadership & Mentorship: Lead the team from a technical perspective, providing hands-on guidance, mentorship, and ensuring the adoption of best practices in configuration, development (Apex, LWC, etc.), and platform utilization. Engage directly in complex technical tasks and problem-solving.

• Hands-on Development & Configuration: Actively participate in the design, development, configuration, testing, and deployment of Salesforce solutions (Sales Cloud, Service Cloud, Experience Cloud), favouring standard functionality where possible.

• Solution Design & Implementation: Translate business requirements into well-designed, scalable, and robust technical solutions on the Salesforce platform, ensuring they align with established standards and practices.

• Proof of Concept & Feature Exploration: Drive technical exploration of new Salesforce capabilities and releases, creating proof of concepts and prototypes to assess feasibility and business impact.

• Release Management & Quality Assurance: Oversee the team's release activities within an agile framework, ensuring quality through code reviews, testing oversight, and adherence to deployment processes. Stay abreast of Salesforce release updates and assess their technical impact.

• Process Optimization & Documentation: Define, document, and refine technical processes to improve team efficiency, code quality, and platform maintenance. Ensure technical designs and solutions are well-documented.

• Platform Health & Support: Oversee critical technical platform activities, including monitoring, troubleshooting, addressing security notifications, and providing Level 3 support for complex issues.

• Integration Implementation: Work on implementing and maintaining secure integration points between Salesforce and other systems within the Airbus IT Ecosystem.

• Team Coordination & Task Management: Help manage and optimize development tasks and platform activities based on team skills and project priorities, ensuring clear reporting on technical progress.

• Stakeholder Collaboration: Coordinate effectively with technical and non-technical stakeholders, including participation in technical design discussions.

• Risk Management: Proactively identify technical challenges, dependencies, and risks within the team's scope, raising alerts as necessary.

• Global COE Contribution: Contribute technical expertise and best practices to the Global Center of Excellence (COE), supporting standardization and innovation efforts.

Qualification & Experience: We seek passionate individuals who value attention to detail, hands-on technical work, and outcome-focused approaches. Our ideal candidates are eager to learn, willing to share their knowledge, possess a strong team spirit, and have a talent for implementing robust technical solutions.

• Minimum Qualifications:

  • Bachelor's/Master's Degree in Computer Science, Computer Engineering, Information Technology, or a related field.

  • 8+ years of experience in IT, with a strong focus on software development, including 5+ years of in-depth, hands-on experience with Salesforce development (Apex, LWC, configuration) and administration [Modification based on removing architecture focus, emphasizing development].

• Primary Skills:

  • Deep Salesforce Expertise: Extensive hands-on knowledge and development experience with Sales Cloud, Service Cloud, and Experience Cloud.

  • Salesforce Development: Proven proficiency in Salesforce configuration, Apex, Lightning Web Components (LWC), Visualforce, SOQL, and Salesforce APIs.

  • Technical Leadership & Mentorship: Demonstrated ability to lead and mentor Salesforce developers and admins, fostering technical growth and ensuring high-quality output.

  • Solution Implementation: Strong experience in designing, building, testing, and deploying complex Salesforce solutions.

  • Integration Implementation: Experience implementing and troubleshooting Salesforce integrations.

  • Agile & Release Management: Experience working within an agile framework (Scrum/Kanban) and managing Salesforce releases (CI/CD experience desirable).

  • Problem Solving: Excellent analytical and troubleshooting skills for platform and code-related issues.

  • Process Improvement: Ability to define and streamline technical processes for development, testing, and deployment.

  • Standard Solution Advocacy: Strong preference for leveraging standard Salesforce functionality effectively before resorting to custom code.

  • Collaboration: Ability to coordinate effectively with global stakeholders and team members.

  • Platform Maintenance: Experience with operational support, monitoring, and data management (e.g., using DataLoader).

• Good to Have:

  • Relevant Salesforce Certifications (e.g., Platform Developer I/II, Administrator, Sales/Service/Experience Cloud Consultant).

  • Salesforce Security: Good understanding of Salesforce security model and best practices.

  • Marketing Cloud Experience: Familiarity with Salesforce Marketing Cloud is an advantage.

  • Salesforce Ecosystem: Knowledge of additional Salesforce modules or AppExchange partner applications.

  • Aircraft Systems Knowledge: Familiarity with Aircraft systems is advantageous.

  • Language Proficiency: Advanced level of English.

Success Metrics: Success in this role will be measured by:

• Consistently ensuring on-time delivery and high technical quality of Salesforce solutions.

• Developing robust, scalable, and maintainable Salesforce features and integrations.

• Maintaining a productive, technically skilled, and collaborative team environment.

• Effectively managing technical tasks from requirements gathering through deployment and support.

• Proactively identifying and mitigating technical risks and issues.

• Contributing effectively to the COE through technical expertise and best practice sharing.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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