Licensing Technical Support Engineer

Overview

As a Licensing Technical Support Engineer, You will be responsible for handling the end-to-end operations and support related to software licensing across Microsoft, Adobe, Autodesk, and other OEMs. Her role includes license estimation, activation, renewals, compliance, coordination with OEMs/distributors, and technical advisory related to licensing deployment and usage.

Key Responsibilities:

1. Licensing Support & Troubleshooting

a. Provide technical support for issues related to software license deployment and usage.

b. Assist customers with activation, installation, and troubleshooting for Microsoft, Adobe, Autodesk, and other software licenses.

2. Solutioning & Deployment

a. Assist in providing the right licensing model based on customer requirements (CSP, OVL, SPLA, perpetual, etc.).

b. Support deployment readiness for volume license programs and help in onboarding.

3. License Cost Estimation & Optimization

a. Prepare license cost estimates based on SKU requirements.

b. Recommend cost-effective options and bundled offerings to reduce licensing spend.

4. Microsoft Partner Center & Licensing Portals Management

a. Manage licensing operations in portals such as Microsoft Partner Center (MPC), Adobe admin console, and vendor dashboards.

b. Ensure compliance and correctness of all account configurations.

5. Security & Compliance Support

a. Track and manage software licensing audits, compliance reports, and ensure adherence to terms.

b. Support customers in responding to vendor compliance reviews.

6. Account & Subscription Management

a. Maintain records of active licenses, renewal dates, assigned users, and unused subscriptions.

b. Ensure accurate tracking and management of subscriptions and entitlements.

7. OEM/Distributor Coordination

a. Liaise with OEMs and authorized distributors for pricing, order placement, technical clarifications, and renewals.

b. Track PO and delivery timelines.

8. Documentation & Reporting

a. Maintain detailed documentation of license deployments, serial keys, and support logs.

b. Provide monthly/quarterly licensing reports to internal and external stakeholders.

9. Billing Coordination

a. Prepare monthly licensing cost statements and usage-based billing reports.

b. Share accurate reports with the finance team for invoicing and internal reconciliation.

Job Type: Full-time

Pay: ₹190,478.33 - ₹700,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Shift:

• Day shift

Work Location: In person