M365 System Administrator

Job Description Summary

We are seeking a skilled and motivated Microsoft 365 System Administrator to oversee, support, and optimize our Microsoft 365 environment. This role is essential in ensuring secure, seamless productivity and communication across the organization. The ideal candidate will be proactive in managing M365 services, enforcing policies, and providing Tier 2/3 support across a wide range of Microsoft productivity tools.

Key Responsibilities

Administration & Support

• Administer and support the Microsoft 365 environment, including Entra ID, Exchange Online, SharePoint Online, Teams, OneDrive, Intune and other M365 services.
• Manage user accounts, permissions, and access control, including conditional access policies.
• Implement and enforce M365 security policies.
• Provide technical support and training to end-users.

Scripting & Automation

• Develop and maintain PowerShell scripts and Power Automate flows to automate administrative tasks and improve efficiency.
• Utilize M365 APIs for advanced scripting and integration with other systems.
• Monitor system performance and manage updates through automated processes.

ITIL Process Adherence

• Implement ITIL best practices for incident, problem, and change management within the M365 environment, adhering to overarching IT Service Management SOPs and manuals.
• Ensure data backup and disaster recovery plans are in place and regularly tested.
• Maintain documentation of configurations, processes, and procedures.

Security Compliance

• Ensure compliance with organizational security policies and industry regulations.
• Conduct regular security assessments and audits.
• Implement data loss prevention (DLP) and information protection measures.

Tracking & Notification

• Monitor and track changes in the M365 roadmap to stay informed about upcoming features and updates.
• Manage and respond to notifications from the M365 Message Center, ensuring relevant stakeholders are informed of any changes or issues.
• Assess the impact of roadmap changes and Message Center notifications on the organization and plan accordingly.
• Perform proactive maintenance according to the latest Microsoft and industry guidance.

Collaboration & Communication

• Work closely with other IT teams to ensure seamless integration and support of M365 services.
• Communicate effectively with stakeholders to understand requirements and provide solutions.
• Participate in cross-functional projects and initiatives.

Other

Carryout any other reasonable duties as requested.

Functional Competencies (Technical knowledge/Skills)

• Extensive knowledge of Microsoft 365 services and administration
• Excellent interpersonal, verbal and written communication skills.
• A flexible attitude with respect to work assignments and new learning.
• Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail.
• Ability to identify and implement process improvements.

Experience, Education, and Certifications

• Proven experience as an M365 Administrator or similar role.
• Extensive knowledge of Microsoft 365 services and administration.
• Proficiency in PowerShell scripting and experience with M365 APIs.
• Strong understanding of ITIL processes and best practices.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Relevant certifications such as Microsoft 365 Certified: Enterprise Administrator Expert or ITIL Foundation.
• English: Fluent.