Manual Tester

Work cross functionally with an agile team including Product, UX/Design, Engineers and QA to execute mission critical projects.

Assist in bug life cycle management - defect tracking, defect reporting, defect analysis and verification.

Create detailed, comprehensive, and well-structured Test Plan, Test Scenarios and Test Cases based on the given requirements and utilize Jira to manage all phases of software testing process.

Review business and technical design documentation to identify gaps in analysis and critical areas for testing.

Provide testing support for the Mobile applications (Web, Windows and Database) by defining testing strategies, perform test planning and executing unit, system, integration and regression tests.

Experience with mobile device trouble shooting (Android and iOS)

Ensure all issues received via email, phone or internal sources are responded to via email, phone or desktop support

Create, update and maintain standard operating procedures (SOPs) and knowledge base materials.

Conduct manual testing as needed to verify application functionality and user experience.

Experience with ServiceNow, Jira and Azure a plus, (Athena, Data Dog is plus)

Technical Proficiency: understanding of the product or service, including common troubleshooting techniques and QA methodologies.

Analytical Skills: Ability to identify, analyze, and resolve issues effectively and efficiently.

Attention to Detail: High level of accuracy in testing, documenting issues, and following procedures.

Communication Skills: Clear and concise communication, both written and verbal, for reporting issues and collaborating with team members.

Customer Service Orientation: Experience in providing excellent support and resolving customer queries or problems with patience and professionalism.

Adaptability: Ability to quickly learn new tools, technologies, and processes and adapt to changing priorities or requirements.

Problem-Solving Abilities: Strong skills in troubleshooting and diagnosing problems, both technical and procedural.

Documentation Skills: Experience in documenting issues, test cases, and results clearly and comprehensively.