Gurugram, Haryana, India
Information Technology
Full-Time
Clarivate
Overview
About You – Experience, Education, Skills, And Accomplishments
Daily Data Management
- Bachelor degree is required.
- 3-5 years direct experience preferred working in a role required to manage customer and/or product data.
- Working knowledge of CRM, preferably Salesforce and order management and billing systems like Netsuite or Zuora.
- Experience with D&B, Zoominfo, and other 3rd party data providers is preferred.
- Must possess knowledge of data governance concepts
- Solid business acumen of business transactions and end-to-end sales processes.
- Experience with quality management practices including lean sigma is helpful
- Detail oriented and experience in audit and data cleansing.
Daily Data Management
- Maintain data sets to designated level of quality and standards
- Review and monitor the quality of both new and reoccurring data sets.
- Monitor operational dashboards for anomalies and patterns indicating a broader existing or potential issue.
- Support sales, contract, and order processing teams in processing or correcting data directly affecting customer transactions.
- Support reporting and planning teams in rectifying data quality problems directly affecting operational reports.
- Collaborate with key global functions including sales, sales operations, customer support, fulfillment, order management and billing to reduce re-work.
- Ensure all business activities follow the governance rules and corporate compliance standards.
- Manage workflow via cases to support root cause analysis and overall data health measurements.
- Support data cleansing, mapping, or improvement projects initiated anywhere across the organization.
- Review Salesforce.com, NetSuite, and other data sources for data accuracy.
- Support testing of new or enhanced data acquisition and maintenance tooling and processes.
- Collaborate with global teams around the world in local time zones to discuss and troubleshoot issues.
- Be part of a high-performance culture working towards SMART objectives to measure his/her individual performance.
- Manage and take personal responsibility for one’s professional development plan.
- Act as a strong contributor to an operating culture that makes possible collaboration, open communications, and a focus on talent development.
- Work with management to ensure clear role definitions, processes, ownership and expectations.
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