Merchants business analyst (Merchants Operations)

Job Description:

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.

Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.

Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

Your next challenge
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What you’ll be doing:
How will your next challenge look like?
Merchant Business Analyst provides the intelligence for the commercial merchant units team to perform more efficiently on the field. He/she has access to company databases, and provides the teams and the management with timely reports and analyses to guide decision making.

• Analyses merchant volumes, defines local criteria for active/inactive points, identifies upgrades, down traders, alerting the commercial team
• Publishes periodical reports on key sales metrics for the merchant business, including trends in reimbursement volume, acquisition, renewals, upselling, cross selling and merchants at risk
• Analyses, manages and delivers data & information that allows marketing and merchant teams identifying new opportunities for development / capture of new businesses, focusing on types of merchants, segments, competitors etc.
• Reports target achievement for the merchant sales team, finalizes periodical variable compensation pay out for the team
• Develops a methodology and framework to manage ad-hoc merchant data use cases, requested by the merchant account team to secure retention, increase profitability etc.
• Works with marketing teams to identify prioritized data use-cases, builds a plan for the collection / updating of these data
• Regularly measures affiliation coverage compared to ambitions, develops a framework to measure sufficiency of network
• Compiles and analyses data over time to forecast reimbursement and selling trends for the merchants
• Reports and analyses merchant loss reasons, alerts team on avoidable losses
• Researches on the network coverage of competitors using external data sources

You’re a match
Who you are?

• Proficiency in Microsoft Office
• CRM software (Sales force)
• Knowledge of the industry or market in which he or she is conducting analyses.
• Power BI (or similar analysis and reporting tool)
• Knowledge of Confluence or other knowledge data base/ process management tool in use

Education Requirements:

• Bachelor’s degree is preferred

Work Experience Requirements:

• Min 3 years of work experience
• Prior Exposure to complex data systems, BI tools, reporting tools

Moreover, you can:

• Operate effectively, even when things are not certain or the way forward is not clear
• Persuade
• Step up to address difficult issues, saying what needs to be said
• Apply knowledge of business and the marketplace to advance the organisation's goals
• Optimises work process
• Learn through experimentation when tackling new problems

Languages:
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Competencies:
Adaptability (Competent)
Attention to Detail (Competent)
Collaborates (Competent)
Data Analysis (Competent)
Merchant Integration (Competent)
Performance Management (Competent)
Problem-Solving (Competent)
Process Improvement (Competent)
Project Management (Competent)
Revenue Optimization (Competent)

To get this challenge
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• Video call or face to face with *Add the Name of the interviewer*
• Video call or face to face with *Add the Name of the interviewer*
• Video call or face to face with *Add the Name of the interviewer*

Your team
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• ️ Happy at work

1) A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.
2) A great culture: People matter – a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun!
3) An empowering environment: Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive work place where all abilities are celebrated, and equal learning and growing opportunities are a given.