Free cookie consent management tool by TermsFeed MS Engineering Operations - Associate(Analyst) - Mobile App Developer - Operate | Antal Tech Jobs
Back to Jobs
4 Weeks ago

MS Engineering Operations - Associate(Analyst) - Mobile App Developer - Operate

decor
Pune, Maharashtra, India
Information Technology
Full-Time
PwC

Overview

Line of Service
Advisory

Industry/Sector
Not Applicable

Specialism
Managed Services

Management Level
Associate

Job Description & Summary
At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.

Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services.


Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

  • Respond effectively to the diverse perspectives, needs, and feelings of others.
  • Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
  • Use critical thinking to break down complex concepts.
  • Understand the broader objectives of your project or role and how your work fits into the overall strategy.
  • Develop a deeper understanding of the business context and how it is changing.
  • Use reflection to develop self awareness, enhance strengths and address development areas.
  • Interpret data to inform insights and recommendations.
  • Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.



Role Overview:

The Mobile Application Support Analyst is responsible for monitoring, troubleshooting, and optimizing mobile applications developed using Ionic (Hybrid/Cross-platform) and Swift (iOS). This role involves incident resolution, API troubleshooting, crash analysis, performance tuning, and security monitoring. The analyst will work in an Agile, DevOps-driven environment, supporting legacy modernization, stabilization, enhancements, and performance improvements for mission-critical Freight, Rail, and Logistics applications.

Required Technical Skills

πŸ”Ή Mobile Platforms: iOS (Swift), Hybrid (Ionic, Capacitor, Cordova)
πŸ”Ή Backend & API Support: RESTful APIs, GraphQL, OAuth2, JWT, Firebase Authentication
πŸ”Ή Database: SQLite, Firebase Realtime Database, Core Data, NoSQL (MongoDB)
πŸ”Ή CI/CD Tools: Jenkins, Fastlane, GitHub Actions, GitLab CI/CD, Azure DevOps
πŸ”Ή Monitoring & Debugging: Firebase Crashlytics, Xcode Instruments, AppDynamics, Splunk, ELK Stack
πŸ”Ή Security & Compliance: GDPR, HIPAA, SOC 2, SSL/TLS, OAuth2, Biometric Authentication
πŸ”Ή Cloud Services: AWS Amplify, Azure Mobile Apps, Firebase, Google Cloud Functions

Key Responsibilities

1️⃣ Mobile App Incident Management & Troubleshooting

βœ… Provide Level 2/3 support for mobile applications, resolving crashes, UI/UX issues, and API failures.
βœ… Diagnose application crashes, performance bottlenecks, and memory leaks in Ionic and Swift-based apps.
βœ… Monitor logs and errors using Firebase Crashlytics, Sentry, AppDynamics, and New Relic.
βœ… Work with ITIL-based Change, Incident, and Problem Management processes (JIRA, ServiceNow, BMC Remedy).
βœ… Perform Root Cause Analysis (RCA) for recurring issues and implement permanent fixes.

2️⃣ API & Backend Integration Support

βœ… Troubleshoot RESTful and GraphQL API failures, ensuring smooth backend integration.
βœ… Work on API authentication mechanisms such as OAuth, JWT, Firebase Authentication, Apple Sign-In.
βœ… Debug network issues using Charles Proxy, Postman, and API Gateway Logs (AWS, Azure API Gateway, Kong, Apigee).

3️⃣ Mobile Performance Monitoring & Optimization

βœ… Optimize CPU, memory, and battery consumption for mobile applications.
βœ… Reduce app startup time, optimize rendering performance, and improve caching strategies.
βœ… Work with profiling tools (Xcode Instruments, Chrome DevTools, Lighthouse) to analyze and optimize performance.
βœ… Debug and fix slow response times, frozen screens, and UI glitches.

4️⃣ Crash Analysis & Log Monitoring

βœ… Investigate application crashes using Firebase Crashlytics, Xcode Debugger, and Ionic Capacitor Logs.
βœ… Monitor mobile app logs using Splunk, ELK Stack, or Azure Monitor.
βœ… Handle failed transactions, missing push notifications, and data sync issues.

5️⃣ Security & Compliance Management

βœ… Ensure mobile apps comply with GDPR, HIPAA, SOC 2, ISO 27001 security standards.
βœ… Implement security best practices like SSL pinning, secure API calls, and biometric authentication (Face ID, Touch ID).
βœ… Monitor user access and role-based authentication (RBAC, SAML, OAuth2, Firebase Auth, Azure AD).

6️⃣ CI/CD & Deployment Support

βœ… Support CI/CD pipelines for mobile apps using Fastlane, Jenkins, GitHub Actions, GitLab CI/CD, Azure DevOps.
βœ… Assist in managing App Store (iOS) and Google Play Store releases, including TestFlight testing and Firebase App Distribution.
βœ… Debug and resolve failed builds, rejected submissions, and signing certificate issues.

7️⃣ Cloud & Push Notification Support

βœ… Troubleshoot push notification failures using APNs (Apple Push Notification Service) and Firebase Cloud Messaging (FCM).
βœ… Support cloud-based mobile services such as AWS Amplify, Azure Mobile Apps, Google Firebase.
βœ… Handle real-time messaging issues, data synchronization problems, and offline mode inconsistencies.

8️⃣ Collaboration & Documentation

βœ… Work in an Agile (Scrum/Kanban) environment to provide continuous support and improvements.
βœ… Maintain troubleshooting guides, issue logs, and SOPs for mobile application support.

Required Skills

Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Automation, Automation Framework Design and Development, Automation Solutions, Budgetary Management, Business Process Automation (BPA), Business Process Improvement, Business Process Outsourcing, Business Transformation, Communication, Continuous Process Improvement, Data Quality Automation, Deliverable Planning, Delivery Excellence, Design Automation, Digital Transformation, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Managed Services, Operational Excellence, Operational Performance Management (OPM) {+ 19 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements
Not Specified

Available for Work Visa Sponsorship?
No

Government Clearance Required?
No

Job Posting End Date



Share job
Similar Jobs
View All
1 Day ago
Program Manager
Information Technology
  • 15 - 18 Yrs
  • Gurgaon / Gurugram
We’re Hiring | Program Manager Location: Gurugram, India Domain: Program Management | Digital Systems | Java/.NET | Agile | Fintech/Supply Chain Are you a strategic thinker with deep experience in program management of digital products? We’re lo...
decor
1 Day ago
Technical Fullstack Architect - Node.js
Information Technology
  • 50,00,000 - 60,00,000 INR - Annual
  • 12 - 18 Yrs
  • Hyderabad
About the Role: We are seeking a Fullstack Technical Architect with deep expertise in backend development using Node.js and proficiency in frontend technologies like React or any modern JavaScript framework. You will play a key role in building an...
decor
1 Day ago
Principal Engineer - Fullstack
Information Technology
  • 30,00,000 - 40,00,000 INR - Annual
  • 8 - 12 Yrs
  • Mumbai
Looking for candidate who is enthusiastic to work in a Startup environment and build things from Scratch individually Candidate has past experience in scalable consumer facing applications managing latency and traffic FullStack Individual Contribu...
decor
1 Day ago
Asst. Manager / Dy. Manager – Talent Acquisition
Automotive
  • 4,00,000 - 8,00,000 INR - Yearly
  • 4 - 8 Yrs
  • West Bengal
We are looking for dynamic and experienced professionals for the Talent Acquisition team at our Kharagpur Plant location. The incumbent will be responsible for managing the full-cycle recruitment process for both technical and functional roles across...
decor
1 Day ago
Software Developer
Cybersecurity & Privacy
  • 2 - 5 Yrs
  • Gujarat, Maharashtra
Summary role description: Hiring for a Solution Architect – Databricks for global technology consulting and system integration firm specializing in data engineering, AI and ML. Company description: Our client is a US-headquartere...
decor
2 Days ago
Network Infrastructure Engineer – Cisco to HPE Aruba Migration
Information Technology
  • Gurugram, Haryana, India
Location: NoidaExperience: 4–7 YearsMode: HybridKey Responsibilities Infrastructure Assessment: Evaluate existing LAN setups (Cisco-based) across global offices for migration readiness to HPE Aruba. Network Planning: Collaborate with network teams t...
decor
2 Days ago
Senior Data Analyst
Information Technology
  • Gurugram, Haryana, India
Requirements 2-4 years of Analytics with predominant experience in SQL, Python, Tableau, and Google Sheets. Experienced in writing complex SQL select queries (window functions and CTEs) with advanced SQL experience. Strong in querying logic and data...
decor
2 Days ago
dot net developer trainee
Information Technology
  • Gurugram, Haryana, India
We are seeking a skilled .Net Developer Trainee to join our dynamic team.Responsibilities:Develop, test, and maintain software applications using .Net Core, ASP.Net Core MVC, ASP.Net Core Blazor server, C#.Net, Entity Framework Core, APIs, SQL Server...
decor

Talk to us

Feel free to call, email, or hit us up on our social media accounts.
Social media