Indore, Madhya Pradesh, India
Finance & Banking
Other
Infosys Limited
Overview
Key Responsibilities:
- A day in the life of an Infoscion
- As part of the Infosys delivery team your primary role would be to ensure effective Design Development Validation and Support activities to assure that
- our clients are satisfied with the high levels of service in the technology domain
- Resolving incident problem on network technology mainly Routing Switching Wireless SDWAN SD LAN DC Network
- Ensuring the resolution within the SLA
- Resolving P1 MIM on fast track
- Work with networking OEM for resolution and permanent Fix
- Work on capacity management and Change management as per best practice
- Knowledge of basic troubleshooting skills in network
- Working closely with inter domain team to resolve tickets and meet the SLA
- Manage escalations be a trusted advisor for the customer and work closely with customers in resolving customer query and action
- Running the service operations in close cooperation with other IT process owners and service owners
- Prepare reports as per business requirements
- Ensure the tickets are close with in SLA and bring efficiency in addressing
Technical Requirements:
- Deep understanding of network protocols SDWAN SDLAN TCP IP MPLS BGP OSPF WLC WAP VLANs Spanning Tree Protocol
- Experience working on Data center architecture ACI Spine leaf flat v s hierarchical
- SDWAN Viptela Silver peak Versa Aryaka
- Monitoring and Ticketing tools SolarWinds Cisco Prime Cisco DNAC BMC Jira Service Now
- Understanding of network Load balancers F5 NetScaler VMware AVI etc
- Working knowledge on DNS DHCP IPAM Cloud Proxy
- Monitor network performance metrics like bandwidth utilization latency and packet loss to identify potential issues and proactively address them
Additional Responsibilities:
- Customer focus Problem solving Decision quality Business acumen dealing with ambiguity
- Peer relationship team building effective communicator Integrity collaborate
- Excellent interpersonal and communications skills
- Able to construct effective communications in writing
- Industry leading OEM vendor certification at professional expert level
- Effective customer facing skills
Preferred Skills:
Domain->Network->Data networking WAN technologies,Technology->Network->CISCO technologies->CISCO ACI,Technology->Network-LAN-Switches->Cisco-LAN-Switches,Domain->SDN-NFV->Software Defined WAN( SDWAN)
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